> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.brandsgateway.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Compatibility Check: What does it mean and How to run it? 

The compatibility check ensures a proper connection between BrandsGateway (Shopwoo) and your online store, enabling order forwarding and real-time inventory synchronization.

Please navigate to our app/plugin, **Settings > Compatibility Check > Run Check**.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/f/6/6/5f66a2d0953de000/screenshot-2025-11-05-at-16123_er9ig5.png)


If you see the Green check mark, then the Compatibility check is successful. 


![](https://storage.crisp.chat/users/helpdesk/website/-/5/f/6/6/5f66a2d0953de000/screenshot-2025-11-05-at-16140_1qkbmv4.png)

For an in-depth video tutorial, please check the following [link](https://www.youtube.com/watch?v=ECfx17tUzU0).

If you receive an Error message, please refer to this [article](https://helpdesk.brandsgateway.com/en/article/compatibility-check-failed-3mrvcx/?bust=1762356189076).

If there is anything else, feel free to [contact us](https://app.brandsgateway.com/contact-us/), we will be happy to help.

Go back to [BrandsGateway](https://brandsgateway.com/).