> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.brandsgateway.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Do you accept returns?

# Dropshipping

We offer a 14-day return policy to our dropshipping partners, counting from the day the parcel was received. Any returns sent by postal services will not be accepted.

To approve a return, please, follow our instructions to submit a return request below.

[How to request a return?](/en/article/how-to-request-a-return-55z1wx/)

For more detailed information, please read our [Terms & Conditions](https://brandsgateway.com/terms-conditions/), Article 6a.

# Wholesale

We offer a 7-day return policy for defects and wrong shipped products to our wholesale buyers, counting from the day the parcel was received.

For more detailed information, please read our [Terms & Conditions](https://brandsgateway.com/terms-conditions/), Article 6b.



###### Returns that are shipped back after the 14-day policy, or by postal services, will be rejected and shipped back to the original dispatch address.

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Go back to [BrandsGateway](https://brandsgateway.com/).