> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.brandsgateway.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Do you offer personalized packaging?

Due to the fact that we operate from **multiple warehouses globally**, it is unfortunately **not possible for us to include personalized packaging or “Thank you” notes** with the orders. Adding such custom elements could lead to **delays in order processing and increase the risk of operational errors**, which we aim to avoid.

All products are shipped in their **original brand packaging**, which is then placed inside a **standard carton provided by the shipping company**. While there are **no logos from BrandsGateway on the packaging**, your **company name will be displayed on the shipping label**.

This process is necessary because we operate from **more than ten warehouses worldwide**, and distributing custom packaging to each location would be **logistically complex, slow down fulfillment times, and potentially impact the customer experience**.

If you would like to include personalized packaging or notes, you may choose to **have the order shipped to your own address first**, where you can customize the package before forwarding it to your final customer.

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Go back to [BrandsGateway](https://brandsgateway.com/).