> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.brandsgateway.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I received a payment for my order but the order status was not changed on BrandsGateway. Why?

Our payment system is not directly connected to your store’s payment system.
When a customer places an order on your website, you will first receive the payment on your side. To fulfill that order, you will then need to log in to your **BrandsGateway account** and complete the payment for the product there. We have all the order details; only the payment is required.
This means that for every order placed on your store, a corresponding payment must be made manually in your BrandsGateway account in order for the order to be processed and shipped.

[How to purchase a dropshipping order?](/en/article/how-to-purchase-a-dropshipping-order-1su7028/)

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Go back to [BrandsGateway](https://brandsgateway.com/).