> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.brandsgateway.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Is a signature required when receiving an order?

When shipping with DHL, once the parcel is in transit, the recipient will receive an email notification from DHL, allowing them to select the "Signature Required" option. With FedEx, a signature upon delivery can be required, however, it will come with an extra cost. Otherwise, FedEx will deliver the parcel without a required signature.