> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.brandsgateway.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My customer hasn’t received an order. What should I do?

First, they should contact their family or neighbours, as sometimes a package is received by a relative or a neighbour when the recipient is not at home. 
In case they haven’t received the parcel, please[ contact our support team](https://app.brandsgateway.com/contact-us/) by providing the order number, and we’ll contact the courier to investigate the case further.

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Go back to [BrandsGateway](https://brandsgateway.com/).