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# Products Showing as “Sold Out” When Inventory Exists on BrandsGateway

If you’ve noticed that your products are displaying as **“Out of Stock”** on your Shopify store, even though inventory exists, this issue is **not caused by the BrandsGateway app**. Instead, it is typically related to your **Shopify inventory location and settings configuration**.

## 🔍 Why This Happens

When products are imported via BrandsGateway, they are synced with the correct inventory levels. However, if your **Shopify location settings**, **sales channels**, or **fulfillment options** are not properly configured, Shopify may still show those items as sold out.

This behavior is **fully managed by Shopify,** and not something the BrandsGateway app can control or override.

## ✅ How to Fix It

### 1. **Make Sure the App Has Access to Your Store**
* Go to your **Shopify Admin > Apps**.
* Make sure **BrandsGateway** is installed.
* If prompted to grant permissions, **accept all permissions** (especially inventory, product, and location management).
If the app is already installed, no further action is needed unless you see a permissions warning.

### 2. **Check That App Locations Are Enabled**
* Go to **Settings > Locations** in Shopify.
* Under **App locations**, you should see multiple **BrandsGateway** fulfillment centers (e.g., BrandsGateway Italy - Florence, BrandsGateway Germany - Salzburg, etc.).
* These locations should be **visible and not disabled**.
✅ **Do not delete or deactivate these locations**, even if you don’t fulfill from them manually — this is where BrandsGateway syncs stock.

### 3. **Avoid Using Local Manual Locations for Dropship Products**
* If you’ve created a manual location (like a physical warehouse or retail store), that’s fine, **but don’t assign BrandsGateway products to that location**, or they may appear as out of stock.
* Shopify checks inventory *per location*, and if your store tries to fulfill from a location with 0 stock, it will show as "Sold Out."

### 4. **Let the App Automatically Handle Fulfillment**
* Do **not manually assign fulfillment locations** in your product setup.
* BrandsGateway’s app will automatically assign each product to the appropriate fulfillment location based on available stock.
* If you override this manually, you may break the connection and cause out-of-stock issues.

### 4. Check That Shipping Rates Are Set for All Markets 

Shopify introduced a feature called fulfillable inventory for newer stores (especially those created after April 2024). With this feature, Shopify will mark products as “Out of Stock” even when inventory exists if:

• A customer is browsing from a market that does not have shipping rates configured
• A fulfillment location (including BrandsGateway locations) does not have shipping rates assigned
• A product is available to a market, but that market has no active shipping method

**To prevent this:**
* Go to Settings > Shipping and Delivery in Shopify
* Check your general shipping profiles
* Make sure all markets where you sell have at least one active shipping rate
* Ensure that BrandsGateway fulfillment locations are included in the relevant shipping zones
⚠️ **If a market or location has no shipping rates, Shopify will block purchasing and show the product as sold out for users browsing from that region.**

### 5. **Run an Integrity Check (Optional but Recommended)**
* Open the **BrandsGateway app** in Shopify.
* Go to the **Integrity Check** section and click **Start**.
* This will revalidate the sync and ensure all product data, pricing, and stock are in order.

Please find the full discussion below:
👉 [Shopify Community Thread – Items Showing as Sold Out When Inventory Exists](https://community.shopify.com/c/shopify-discussions/my-items-are-showing-as-sold-out-when-there-is-inventory/td-p/528264)


If you’re still unsure after reviewing the guide, we recommend reaching out to **Shopify Support** directly, or consulting with a developer to adjust your store's setup accordingly.