> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.brandsgateway.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What happens if a parcel gets stopped at customs?

BrandsGateway provides all the necessary documentation required for customs clearance.

By default, shipments are handled under **DAP (Delivered at Place)** for most countries. This means that any applicable customs duties, taxes, or import fees are the responsibility of the **final customer receiving the goods**.

If you prefer to cover these charges yourself, you have the option to use your [own shipping label.](https://helpdesk.brandsgateway.com/en/article/how-to-upload-your-own-shipping-labels-145zvem/) In this case, the freight company will charge your account directly for any customs-related fees.

Please note that **DDP (Delivered Duties Paid)** is currently available only for shipments to the **United States**. For all other countries, shipments are processed under DAP terms.