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# What happens if the recipient is absent at the time of delivery?

For shipments handled by **FedEx, UPS, and DHL**, the courier will typically attempt delivery **2–3 times**, depending on their policy.
If delivery is unsuccessful, the parcel may be redirected to a **local collection point**, where the recipient can pick up the order. In such cases, the courier will leave a **notice with instructions** on how to proceed.

If the order is not collected or delivery cannot be completed, the parcel will be **returned to our warehouse**. In this case, a **€45 return fee** will be created, and once paid, we will proceed with refunding the item's cost.


Go back to [BrandsGateway](https://brandsgateway.com/).