Do you accept returns?
Dropshipping
We offer a 14-day return policy to our dropshipping partners, counting from the day the parcel was received. Any returns sent by postal services will not be accepted.
To approve a return, please, follow our instructions to submit a return request below.
For more detailed information, please read our Terms & Conditions, Article 6a.
Wholesale
We offer a 7-day return policy for defects and wrong shipped products to our wholesale buyers, counting from the day the parcel was received.
For more detailed information, please read our Terms & Conditions, Article 6b.
Returns that are shipped back after the 14-day policy, or by postal services, will be rejected and shipped back to the original dispatch address.
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Updated on: 30/05/2024
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