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Returns & Refunds Policy
Do you accept returns?
Dropshipping We offer a 14-day return policy to our dropshipping partners, counting from the day the parcel was received. Any returns sent by postal services will not be accepted. To approve a return, please, complete the following form, as it helps us identify and process the returns faster. For more detailed information, please read our [Terms & Conditions](https://brandsgate
What to do in case a wrong/damaged item was delivered?
In case a damaged or wrong product was delivered, the end-customer is required to send photos clearly showing the tag, the item itself, and its defect within 14 days after delivery. We will send a return label and refund the order once received back. Go back to BrandsGateway.
For returns from outside the EU
When completing a CN22 customs form it is obligatory to indicate the following VAT number: SE5592133465. Additionally, the address you should assign your returned goods to is as follows: BrandsGateway c/o Joseph, Fabriksvägen 9, 56435 Bankeryd, Sweden. Under ‘Contents’ it’s obligatory to be selected 'Returned Goods'. In addition, please note that any return coming from outside the European Union to the Swedish warehouse has a fixed customs a
How to make an exchange for another item?
Place an order for a new item/size. Pay for a new order. Send the previous order back to the warehouse within 14 days after the delivery date by DHL, UPS or FedEx. Once received, we will refund the item's price. Go back to BrandsGateway.
Do you provide refunds on subscriptions?
We don't offer refunds on subscription fees. The acceptance of our Terms & Conditions implies the renouncement of the retraction right. Go back to BrandsGateway.
For returns within the EU
The customer has 14 days after the delivery to ship orders back by DHL, UPS, or FedEx to BrandsGateway c/o Joseph, Fabriksvägen 9, 56435 Bankeryd, Sweden. Any returns that break our return policy will not be accepted. Go back to BrandsGateway.
Where to send a return if a customer changed their mind?
Please, contact our support team at firstname.lastname@example.org to receive a return reference for each return. Go back to BrandsGateway.
Is there a restocking fee?
No, we don’t charge a restocking fee. Go back to BrandsGateway.