BrandsGateway Helpdesk
  • English
Go to website
Back
Articles on:Returns
Returns & Refunds Policy

Categories

  • General
  • Dropshipping
  • Wholesale
  • Returns
  • Shipping
  • Shopwoo
  • Shopify
  • WooCommerce
  • Wix
  • Shift4Shop
  • Do you accept returns?
    Dropshipping We offer a 14-day return policy to our dropshipping partners, counting from the day the parcel was received. Any returns sent by postal services will not be accepted. To approve a return, please, follow our instructions to submit a return request below. How to request a return? For more detailed information, please read our Terms & Conditions, Article 6a. Wholesale We offer a 7-daPopular
  • How to request a return?
    We offer a 14-day return policy, counting from the day the parcel was delivered. To ensure a smooth return process, please keep these guidelines in mind: Ship the return within 14 days of receiving your order. You have the option to purchase a return label from us or your own return label. If you are using your own return label, please send your return using UPS, FedEx, or DHL, and make sure to use a shipping method with an active tracking number. Unfortunately, we cannot accept returns sent vSome readers
  • What to do in case a wrong/damaged item was delivered?
    If a damaged or incorrect item is delivered, the end customer must provide photos to the dropshipper within 14 days of delivery. These photos should clearly show: The product The tag The visible defect or issue Once submitted, the case will be reviewed in coordination with the warehouse team to verify the condition of the item at the time of shipment. If the issue is confirmed, a return shipping label will be provided for the customer. After the item is returned and received, aFew readers
  • Where to send a return if a customer changed their mind?
    Please find the link to our Return Addresses Please note that for each return, there must be a Return Request submitted. Go back to BrandsGateway.Few readers
  • How to make an exchange for another item?
    Place an order for a new item/size. Pay for the new order. Request a return for the previous order. Follow the instructions to return a product. How to request a return? Once received, we will refund the item's price. Go back to BrandsGateway.Few readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2026 BrandsGateway Helpdesk