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Do you accept returns?
Yes, we accept returns shipped with DHL, UPS or FedEx to us within 14 days of the order being delivered. To approve a return, please, complete the following form: For more detail information please read out Term & Condition Article 6 information: https://brandsgateway.com/terms-conditions/. We don't accept returns shipped later than 14 days after delivery. Returns shipped with P
How to make an exchange for another item?
Place an order for a new item/size. Pay for a new order. Send the previous one back to the warehouse within 14 days after the delivery date with DHL, UPS or FedEx. Once we receive it, we’ll refund the item price.
For returns from outside the EU
When completing a CN22 customs form it’s obligatory to indicate the following VAT number: SE5592133465. Additionally, the address you should assign your returned goods to is Brandsgateway c/o Joseph , Fabriksvägen 9, 56435 Bankeryd, Sweden. Under ‘Contents’ it’s obligatory to be selected “Returned Goods”. In addition, please note that any return coming from outside the European Union to the Swedish postal service/custom agency has a fixed customs administration fee of 27€ which will be deducted
Where to send a return if a customer changed their mind?
A return should be sent to our Swedish warehouse within 14 days after the delivery with a valid tracking number.
For returns within the EU
The customer has 14 days after delivery to ship orders back with DHL, UPS or FedEx to BrandsGateway Fabriksvägen 9 56435 Bankeryd, Jönköping, Sweden.
What to do in case a wrong/damaged item was delivered?
If a damaged item was delivered, the end-customer is required to send photos clearly showing the tag, the item itself, and its defect within 14 days after delivery. We’ll send a return label and refund the order once received back.
Do you provide refunds on subscriptions?
We don't provide refunds on subscription fees. The acceptance of our terms & agreements implies the renouncement of the retraction right.
Is there a restocking fee?
No, we don’t charge a restocking fee.