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Do you accept returns?
Yes, we accept returns within 14 days of the order being delivered for more detail information please read out Term & Condition Article 6 information: https://brandsgateway.com/terms-conditions/
For returns from outside the EU
When completing a CN22 customs form it’s obligatory to indicate the following VAT number: SE5592133465. Additionally, the address you should assign your returned goods to is Brandsgateway c/o Joseph , Fabriksvägen 9, 56435 Bankeryd, Sweden. Under ‘Contents’ it’s obligatory to be selected “Returned Goods”. In addition, please note that any return coming from outside the European Union to the Swedish postal service/custom agency has a fixed customs administration fee of 27€ which will be deducted
For returns within the EU
The customer has 14 days after delivery to ship orders back to BrandsGateway Fabriksvägen 9 56435 Bankeryd, Jönköping, Sweden.
Where to send a return if a customer changed their mind?
A return should be sent to our Swedish warehouse within 14 days after the delivery with a valid tracking number.
How to make an exchange for another item?
To exchange an order, you have to place and pay for a new order and send the previous one back to the warehouse within 14 days after the delivery date. Once we receive it, we’ll refund the item price.
What to do in case a wrong/damaged item was delivered?
If a damaged item was delivered, the end-customer is required to send photos clearly showing the tag, the item itself, and its defect. We’ll send a return label and refund the order once received back.
Do you provide refunds on subscriptions?
No refunds are offered to any of our dropship subscription packages once payment has been processed. All recurring payments are done automatically through Stripe and PayPal, and cancellation must be made from the subscribers. Any automatic renewals are non-refundable.
Is there a restocking fee?
No, we don’t charge a restocking fee.