• What are your shipping costs?

  Shipping costs per warehouse location: For more information, please contact our support team at support@brandsgateway.com Go back to BrandsGateway.Popular

• What happens if the recipient is absent at the time of delivery?

  Go back to BrandsGateway. With FedEx, UPS, and DHL, depending on the service chosen, the courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package. In case an order is not picked up, the item is returned to us and we deduct 45€ from the refund.Popular

• Where are your warehouses located?

  Go back to BrandsGateway. We have warehouses at several locations across the globe. To emphasize, Michael Kors, COACH, and Tory Burch products are stored in our warehouse the USA, and our sunglasses and watches are stored in the warehouse in Germany. Our most luxury brands such as D&G, Gucci, Versace, Jimmy Choo, and a few other brands are stored in Sweden, while most of the other Italian brands are stored in our warehouses in Italy. For more information plePopular

• What is the delivery time?

  Go back to BrandsGateway. The delivery time depends on the location. It takes 24-48 hours to dispatch the package, and 3 business days on average within the EU, or 5-7 business days outside the EU to deliver it.Popular

• What happens if a parcel gets stopped at customs?

  Go back to BrandsGateway. We provide all the necessary documentation for customs, however, customs fees, if there are any, should be paid by the final customer receiving the goods.Some readers

• How can I track my parcel?

  Go back to BrandsGateway. Once the order changes its status to ‘Completed’, you can find a tracking number on your BrandsGateway account, under the ‘Orders section’. Copy the tracking number and search for it on the selected currier website.Some readers

• Which countries do you deliver to?

  We offer worldwide delivery, and we ship the orders with UPS, FedEx, or DHL. Go back to BrandsGateway.Some readers

• My customer hasn’t received an order. What should I do?

  First, they should contact their neighbours as sometimes a package is received by a neighbour when the recipient is not at home. In case they haven’t received the parcel, we’ll contact the courier to investigate the case further. Go back to BrandsGateway.Few readers

• Why isn’t my tracking number working?

  After a shipping label is created, the tracking information is unavailable in the first few hours. Be patient and check your tracking information at a later time. Go back to BrandsGateway.Few readers

• Can I use my own shipping label?

  Yes, you can select the option 'Use Own Shipping Label' on the checkout for certain vendors. Go back to BrandsGateway.Few readers

• Can I select the post service for my order?

  You can choose between Economy and Express shipping but it’s not possible to choose the freighter company. For products that are shipped from the warehouses in Germany and Italy, we use DHL. When it comes to products that are shipped from the warehouse in Sweden and the USA, we use either UPS or FedEx. Go back to BrandsGateway.Few readers

• What freight services do you ship with?

  Our shipping and delivery services are supported by FedEx, DHL, and UPS. Go back to BrandsGateway.Few readers