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Shipping time frames&costs
What are your shipping costs?
Where are your products stored?
We have warehouses at several locations across the globe. To emphasize, Michael Kors products are stored in our warehouse in Minnesota and Florida, USA, our sunglasses and watches are stored in the warehouse in Germany. The products from D&G and a few other brands are stored in Jonkoping, Sweden, while most of the other Italian brands are stored in our warehouse in Italy. For more information please visit our “Where we operate” page: https://brandsgateway.com/where-we-operate/
What happens if a parcel gets stopped at customs?
We provide all the necessary documentation for customs, however, customs fees, if there are any, should be paid by the final customer receiving the goods.
How much time does the delivery take?
The delivery time depends on the location. It takes 24-48 hours to dispatch the package, and 3-5 business days within the EU, or 5-7 business days outside the EU to deliver it.
How can I track my parcel?
Once the order changes its status to ‘Completed’, you can find a tracking number in your BrandsGateway account, under the ‘Orders’ section. Copy the tracking number and search for it on the selected carrier website.
My customer hasn’t received an order. What should I do?
First, they should contact their neighbors as sometimes a package is received by a neighbor when the recipient is not at home. In case they haven’t received the parcel, we’ll contact the courier to investigate the case further.
Has Covid-19 impacted the delivery time?
In light of recent events, the shipping of your order may suffer delays compared to the standard schedule. You will receive a confirmation email as soon as your order has been shipped from our vendor warehouse.
What countries do you ship to?
We ship worldwide with UPS, FedEx, and DHL.
What happens if the recipient is absent at the time of delivery?
With FedEx, UPS, and DHL, depending on the service chosen, the courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package. In case an order is not picked up, the item is returned to us and we deduct 45€ from the refund.
Why isn’t my tracking number working?
After a shipping label is created, the tracking information is unavailable in the first few hours. Be patient and check your tracking information at a later time.
Is a signature required when receiving an order?
It varies per country of destination and the courier as due to Covid-19 a contactless delivery is demanded.
Can I use my own shipping label?
Unfortunately, we don’t provide this service to avoid any errors.
Can I select the post service for my order?
You can choose between Economy and Express shipping but it’s not possible to choose the courier. For products that are shipped from the warehouses in Germany and Italy, we use DHL. When it comes to products that are shipped from the warehouse in Sweden and the USA, we use either UPS or FedEx.
Are your packages insured?
Lost or damaged packages are insured at a maximum amount of 30€ unless agreed differently upon by the buyer and added as a note when making a purchase. However, additional package insurance can be purchased.
How much does additional insurance cost?
To cover all the item costs it’s necessary to pay 10% of the total order value.
What freight services do you ship with?
Our shipping and delivery services are supported by FedEx, DHL, and UPS.