BrandsGateway Helpdesk
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Dropshipping
Dropshipping Subscription & Orders
How can I sell your products on Amazon/eBay?
You can sell BrandsGateway’s products via Amazon or eBay plugin of Shopify, Shift4Shop, Wix, WooCommerce - the inventory is updated automatically and there's an automated order forwarding. We don't have an automated solution for Amazon or eBay directly. There's a CSV file that gets updated every 4 hours but there’s no order forwarding or inventory update.
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Do you put your company name on the package or an invoice inside?
When delivering packages within the EU, generic name "Fashion center" and our warehouse’s address. We don't send any invoices to countries where a paperless trade is an option.  you can pay via PayPal or bank transfer. We recommend paying via PayPal as it’s an instant payment that allows us to immediately process, dispatch, and ship the package. If paying with a bank transfer, it takes a few days to receive your payment and proceed with the order. For subscription packages, we accept a credit card payment.
Some readers
Are new arrival products automatically uploaded to my store every time they become available on BrandsGateway?
Yes, with our Shopify, Wix, Shift4Shop, WooCommerce plugin all new arrivals are automatically uploaded to your store with the markup price you decided.
Some readers
Do you offer any tutorials on uploading and selling products?
You can check our article on Amazon and eBay here https://brandsgateway.com/blog/dropshipping-amazon-ebay-2020/ There are also articles and courses by Amazon, for example, https://sell.amazon.com/beginners-guide.html.
Some readers
How do I pay for dropship orders sent via APIs and plugins?
Automatically: By accessing the ‘My Orders’ from your profile section, you can select the order you wish to pay for and click on ‘Pay Now’. Manually: Search for the product SKU or ‘Title’ on BrandsGateway and proceed with the normal checkout process, by providing your customer details in the shipping fields.
Some readers
Can I import all the items or select them individually?
The import is done by categories, it's not possible to choose individual products. For more information, please read https://drive.google.com/file/d/1pFEh_lGQTFgyI7pHKyqN8RkSj8vfrKfG/view?usp=sharing .
Some readers
What are the key features of your plugin?
Automatic import of all BrandsGateway’s inventory, including product images, product description, variations, SKU’s, quantities, and tags; Automatic upload & deletion of new and sold-out products. This means that you won't need to manage your website’s inventory which minimizes the risk of selling out of stock items; Easily mapping our categories with yours; Configuration markup (%) resale price on every category; Order automation - There’s no need to email us the order information bec
Some readers
Can I have several stores with one active subscription?
It’s possible to have only one website connected per active subscription.
Some readers
How to start selling your products on my website?
Register on https://brandsgateway.com/register/ Add a subscription package to the cart Checkout by paying with a credit card Reply to the email sent with your store details (platform and domain) Install the plugin received and import products to your store
Some readers
Is there any contract for a subscription?
No, there’s no contract to sign but purchasing our subscription intends to accept our Terms & Conditions. You can read more about them on https://brandsgateway.com/terms-conditions/.
Some readers
How can I upgrade my subscription?
We don’t have an upgrade function, therefore in such case, we’ll need to stop your current subscription and extend the new one purchased for the period that was not used.
Some readers
I received a payment for my order but on BG the status hasn’t changed. Why?
Our payment system is not connected to Shopify, WooCommerce, Wix or Shift4Shop so each time there's an order in your store you'll have to access your BG account to pay for the order in your account.
Some readers
Are out-of-stock products automatically adjusted to my site every time they became unavailable on BrandsGateway?
Yes, our key feature with our Shopify, Wix, Shift4Shop, WooCommerce plugin is it offers real-time inventory synchronization. Minimizing the risk of selling out-of-stock goods.
Some readers
Is it possible to make an advanced payment?
No, we don’t accept advanced payments. Each order has to be paid in your BrandsGateway account.
Some readers
Will you send me a tracking number?
Once the order is completed, we send a notification via email. The tracking number is uploaded to a dropshipper account, under the ‘Orders’ section.
Some readers
Is it possible to personalize the package?
Unfortunately, we don’t offer personalization services, however, there’s the option to ship the order to you so you can personalize it before sending it to your final customer.
Some readers
How to import a certain brand?
Access https://nova.shopwoo.com/login Select Stores Relationships - Actions Choose Brands Filter. Uncheck brands you don't wish to import Click Save The changes will take place within 24 hours.
Some readers
How can I cancel an order if it’s not been shipped yet?
If you haven’t paid for it yet, simply cancel the order in your BrandsGateway account, in the section ‘Orders’. If you have already paid for it, but the status is ‘Processing’, you can contact support@brandsgateway.com to cancel the order and have it refunded.
Some readers
I received an order in my store. What are the next steps?
You need to access your BrandsGateway account on https://brandsgateway.com/. In the section ‘Orders’ you will see an order number and options to pay or cancel the order.
Some readers
How will I know when my order is shipped and its tracking number?
Once the order is paid, its status changes to ‘Processing’. We will notify you about this by email. After it’s completed, we will contact you by email. BrandsGateway doesn’t communicate with the final customer, therefore all notifications are sent to you. Additionally, in your BrandsGateway account, in section ‘Orders’, you can check your order status, its tracking number, and view an invoice.
Some readers
How to import/exclude products from a certain vendor?
Access https://nova.shopwoo.com/login Select Stores Relationships - Actions Choose Vendors Filter. Uncheck vendors whose products you don't wish to import Click Save The changes will take place within 24 hours.
Few readers
Do you have examples of your dropshippers’ websites?
We can’t share this information for privacy reasons, however, you can read our customers’ stories on https://brandsgateway.com/blog/topic/success-stories/.
Few readers
How to purchase a dropshipping subscription?
We offer 3 different subscription packages. Select the desired subscription plan, add it to your cart, and proceed to checkout. You can pay for the subscription package by Credit or Debit Card. Please, reach out to our support team at support@brandsgateway.com for any issues with the payment method, and we can send you a direct PayPal request to your PayPal Account. )
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How to purchase a dropshipping order?
If the order is being forwarded through our plugin, you need to finalize the order by paying for it. You can find your orders on your BrandsGateway Account > Orders. Please note that, we suggest finalizing your purchase as soon as possible since it’s rare that we restock the same item. Search our selection of unique SKU's on BrandsGateway, add the desired products to your cart and proceed to the checkout. The o
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