BrandsGateway Helpdesk

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• How does dropshipping with BrandsGateway work?

  Go back to BrandsGateway. To start using our dropshipping services, it is necessary to purchase a dropshipping subscription. We provide a fully automated dropshipping service through our seamless integration with Shopify, WooCommerce, Shift4Shop, and Wix. The inventory is updated in real-time synchronization and there is an automated order forwarding. For more information on our integration with the platforms meVery popular

• How can I sell your products on Amazon/eBay?

  You can sell BrandsGateway’s products via Amazon or eBay plugin of Shopify, Shift4Shop, Wix, or WooCommerce. The inventory is updated automatically and there's an automated order forwarding. We don't have an automated solution for Amazon or eBay directly. There's a CSV file that gets updated every 4 hours but there’s no order forwarding or inventory update. Go back to BrandsGateway.Very popular

• What are the costs of dropshipping with BrandsGateway?

  We offer 3 main dropshipping packages that you can learn more about at https://brandsgateway.com/dropshipping/. Order fees are composed of wholesale prices + shipping costs. Go back to BrandsGateway.Very popular

• Do you add your company name on the package or an invoice inside?

  Go back to BrandsGateway. Your customers will receive the parcel with our warehouse location and your name/company name on the shipping label. The products are packed in their original packaging and then placed into a standard box from the freighter company. The invoice is uploaded electronically. ![](https://storage.crisp.chat/users/helpdeskVery popular

• How are prices handled? How do I manage my markup?

  BrandsGateway allows dropshippers to buy products from its B2B platform at wholesale prices. To secure the high profits for our dropshippers, our minimum markup requirement addon is 150% "1.5" on our wholesale prices. To manage your markups simply set the appropriate markup rules managed in the BrandsGateway application. Markup can be changed at any moment. Go back to BrandsGateway.Very popular

• Should I import all the items or focus on certain categories?

  Our best-selling categories are bags, sunglasses, and women’s clothing. If you aren’t sure about your target audience yet, we advise importing all the products. Go back to BrandsGateway.Very popular

• Do you have integration with Shopify, Wix, Shift4Shop, or WooCommerce-built websites?

  Yes, we have an automated solution - a plugin for these platforms. For more information on the integration with the platforms, please visit the link below. How can I connect my website with BrandsGateway? Go back to BrandsGateway.Very popular

• Do Amazon and eBay accept your products?

  Yes, we provide a reseller certificate that proves the authenticity of the products we sell. Amazon requires an invoice for at least 10 products per brand which we will provide for you. Please, note that 20% of our products don’t have EAN numbers, as those are older models. Go back to BrandsGateway.Popular

• How to access our Marketing Resources and Premium Content?

  Go back to BrandsGateway. Note: The Marketing Resources and Premium Content are available only for signed-up dropshippers. You can find our Marketing Resources and premium Content on your BrandsGateway Account, under the Dropshipping field. Our dropshippers have access to SEO and Facebook Ads Guide. We also provide social media pics packPopular

• Is there a possibility for you to build my websites?

  Yes, our partner company LemonDev builds Shopify stores where our collaboration resulted in the creation of 'Liv' – a Shopify theme that is part of the turnkey solution offered by LemonDev and BrandsGateway. Think of 'Liv' as your personal assistant in building an online store on Shopify, the largest eCommerce platform for hosting your online store. So, on one hand, we have BrandsGateway that synchronizes the products impoPopular

• Do you have a solution for custom-built websites?

  For custom-built websites, we can generate credentials for Rest API integration. For more information, you can check our REST API documentation at https://nova.shopwoo.com/api/v1/docs . If programmed by a developer, it will allow automated order forwarding and real-time inventory synchronization. Go back to BrandsGateway.Popular

• How much can I earn with BrandsGateway?

  Go back to BrandsGateway. It depends on several factors, for example, your store SEO rank. Our most successful dropshippers are earning upwards of €20,000 per month. You can read their success stories here.Popular

• How can I cancel my subscription?

  You can cancel your subscription at any moment on your BrandsGateway Account, under the Subscription section. We kindly ask you to notify us if you decide to cancel the subscription. Please, note that we don’t offer any refunds on the subscription fee. By subscribing to our dropshipping services, you agree to our [Popular

• Can I use a different currency for my store?

  Go back to BrandsGateway. You can run your dropshipping business in any currency you want. BrandsGateway default currency is EURO, which means that BrandsGateway displays and imports product and shipping costs in EURO. During the import process you can select the currency that suits your business, our plugin will automatically convert the product and shipping costs into the currency you choose. BrandsGateway pricing rules take into account the converted producPopular

• How is my profit calculated?

  Your profit can be calculated: wholesale price * markup - shipping cost - wholesale price = profit 100€ *2 - 15 - 100€ = 85€ profit Go back to BrandsGateway.Some readers

• How do I pay for dropship orders sent via APIs and plugins?

  There are two ways to pay for an order sent via APIs or plugins. Fro automatically forwarded orders through the plugin, you need to finalize the order by paying for it inside your BrandsGateway Account under the OrdersVsection. How to purchase a dropshipping order? If there isn't automated order forwarding, search for the product SKU or ‘TSome readers

• What are the benefits of the BrandsGateway Dropshiping Service?

  Access to over 10,000 unique luxury fashion products; Over 100+ worldwide fashion brands; Seamless integration with Shopify, WooCommerce, Wix, and Shift4Shop-built websites; Worldwide affordable shipping fees starting from €15 per warehouse order; High-profit margins with a minimum margin requirement of 1.5; Receiving the same discounted prices as bulk buyers; 5-star rated customer service experience; Real-time inventory synchronization; Dedicated Account manager; No minimumSome readers

• I have products out of stock in my store. How can this be fixed?

  This happens if your domain didn’t respond and the system update failed. You need to run an integrity check and once it’s finished, the products will be put in a queue to get updated. Go back to BrandsGateway.Some readers

• Do you send emails to the final customer? Do you offer support services to my customers?

  No, we don’t enter in direct contact with the final customer, all the communication goes only through the dropshipper. Go back to BrandsGateway.Some readers

• Are there any examples of the websites you have built?

  You can find below our most successful dropshipper's websites built by LemonDev. https://www.deastilosacouture.com/ https://www.diversitique.com/ https://districtfoch.com https://qcvcollection.com/ https://asahara.co/ You can schedule a Google Meeting with Daniel, the founder of LemonDev. Go back to BrandsGateway.Some readers

• How to include/exclude a certain brand?

  Go back to BrandsGateway. To exclude a Brand from the import of the products to your store, first you need to access BrandsGateway's app. Go to 'Settings'; Select 'Brands Filter'; UncSome readers

• Can I have additional pictures of the products?

  For additional images or measurements for any product, please, contact our support team at support@brandsgateway.com. Please, note that it requires some time for the warehouse team to provide it. Go back to BrandsGateway.Some readers

• Can the product sizes/styles be adjusted?

  The pictures can’t be adjusted through our plugin because they are directly uploaded by 5 different warehouses. However, you can adjust them manually in your store. Go back to BrandsGateway.Some readers

• In which languages is your catalog offered?

  Our catalog is offered in English and German. We are working towards implementing more languages. Otherwise, you can use automated translation solutions, for example, https://www.deepl.com/translator Go back to BrandsGateway.Some readers

• Do you offer tutorials on uploading and selling products on Amazon/eBay?

  You can follow our Ultimate Guide to Dropshipping on Amazon and eBay Additionaly, Amazon offers a Beginner's Guide to selling on Amazon. Go back to BrandsGateway.Some readers

• How can I keep out-of-stock products visible on my website?

  Go back to BrandsGateway. Steps to include out-of-stock products on your website: Open BrandsGateway's app; Go to Settings; Select General Settings; Make sure that the next to 'Delete Out Of Stock Items' is unchecked; ![](https://storage.crisp.chat/users/helpdesk/website/5f66a2d0953de000/screenshot-2022-07-22-Some readers

• Do you offer help with running Google or Facebook Ads campaigns?

  No, we don’t participate in setting and running such campaigns, however, we offer exclusive e-book on how to set up a facebook and google campaign that is only accessible to our signed-up dropshipping partners. Go back to BrandsGateway.Some readers

• Are new arrival products automatically uploaded to my store every time they become available on BrandsGateway?

  Yes, through our integration with Shopify, Wix, Shift4Shop, or WooCommerce, new arrivals are automatically uploaded to your website to the category they belong to, with the markup price that you have already added. Go back to BrandsGateway.Some readers

• Can I import all the items or select them individually?

  The import is done by categories, it's not possible to choose individual products. You can check BrandsGateway's category layout here. Go back to BrandsGateway.Some readers

• What are the key features of your plugin?

  Automatic import of all BrandsGateway’s inventory, including product images, product description, variations, SKU’s, quantities, and tags; Automatic upload & deletion of new arrivals and sold-out products. This means that you won't need to manage your website’s inventory which minimizes the risk of selling out-of-stock goods; Easy category mapping; Configuration markup (%) resale price on every category; Automated order forwarding. The orders will be automatically forwarded to BrandsGaSome readers

• Will I receive a tracking number for the orders?

  Go back to BrandsGateway. Once the order is completed, we will send you a notification by email. The tracking number is uploaded to to the order, under the 'Orders' section on your BrandsGateway Account.Some readers

• I received a payment for my order but on BG the status hasn’t changed. Why?

  Our payment system is not connected to Shopify, WooCommerce, Wix, or Shift4Shop so each time there's an order in your store you'll have to access your BG account to pay for the order in your account. Go back to BrandsGateway.Some readers

• How to start selling your products on my website?

  To start selling our products to your website, it is necessary to purchase a dropshipping subscription. We offer 3 different Subscription Packages. Once subscribed, you will receive our plugin along with instructions on how to install it. Feel free to reach out to our support team at support@brandsgateway.com with any questions. Go back to BrandsGateway.Some readers

• Is there any contract for a subscription?

  No, there’s no contract to sign, however, starting your dropshipping business with us, intends to accepting our Terms & Conditions. Go back to BrandsGateway.Some readers

• Can I have several stores with one active subscription?

  With one subscription you can connect only one store. However, we provide additional discounts for multiple stores. Go back to BrandsGateway.Some readers

• Do you offer personalized packaging?

  Unfortunately, we don’t offer personalization services, however, there’s the option to ship the order to you so you can personalize it before sending it to your final customer. Go back to BrandsGateway.Some readers

• How can I upgrade my subscription?

  We don’t have an upgrade function, therefore, you need to cancel your current subscription and purchase the desired subscription plan. Go back to BrandsGateway.Some readers

• How can I cancel an order?

  Go back to BrandsGateway. If you haven’t paid for the order yet, simply cancel the order on the 'Orders' section under your BrandsGateway account. If you have already paid for the order and the status is ‘Processing’, you can contact us at support@brandsgateway.com to cancel the orderSome readers

• Can I pay for the orders in advance?

  We are working towards implementing advanced payments, however, for the time being, the payment is done per order. You can find the 'Orders' section under your BrandsGateway's Account. Go back to BrandsGateway.Some readers

• I received an order in my store. What are the next steps?

  Go back to BrandsGateway. Once you receive an order through our plugin, it will be automatically forwarded. However, you need to finalize the order, under the 'Orders' section on your BrandsGateway Account. Once paid for it, we will process your order.Some readers

• Are out-of-stock products automatically adjusted to my site every time they became unavailable on BrandsGateway?

  Yes, our key feature with our Shopify, Wix, Shift4Shop, and WooCommerce plugin is that it offers real-time inventory synchronization. Minimizing the risk of selling out-of-stock goods. Go back to BrandsGateway.Some readers

• How will I know when my order is shipped and its tracking number?

  Once it is paid for the order, its status changes to ‘Processing’. Once the order is 'Completed', we will contact you by email. BrandsGateway doesn’t communicate with the final customer, therefore all notifications are sent to you. Additionally, in your BrandsGateway Account, under the Orders section, you can track your order status, see the tracking number, and download the invoice. Go back tSome readers

• How to include or exclude products from a certain vendor?

  Go back to BrandsGateway. Access BrandsGateway's App; Go to 'Settings'; Access 'Vendors Filter'; Uncheck vendor fields whose products you don't wish to import; Click 'Save'.Some readers

• Do you have examples of your dropshippers websites?

  We can’t share this information for privacy reasons, however, you can read our Customer's Success Stories. Go back to BrandsGateway.Few readers

• How to purchase a dropshipping order?

  Go back to BrandsGateway. If the order is being forwarded through our plugin, you need to finalize the order by paying for it. You can find your orders on your BrandsGateway Account > Orders. Please note that, we suggest finalizing your purchase as soon as possible since it’s rare that we restock the same item. Search our selection of unique SKU's on [BrandsGateway](httpFew readers

• How to purchase a dropshipping subscription?

  Go back to BrandsGateway. We offer 3 different subscription packages. Select the desired subscription plan, add it to your cart, and proceed to checkout. You can pay for the subscription package by Credit or Debit Card. Please, reach out to our support team at support@brandsgateway.com for any issues with the payment method, and we can send you a direct PayPal request to your PFew readers

• How to avoid getting banned on Facebook and Google while Dropshipping?

  Go back to BrandsGateway. Trying not to get banned by Facebook or Google is never 100% avoidable. Most marketers have at one point been banned when running ads on these platforms. However, we will try to give you some pointers on how to avoid it in the best way possible. Read the Advertising Policies on the platforms you're going to advertise on It is very important that you read the policies on each platform as they may differ from each other and they cFew readers