BrandsGateway Helpdesk
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Dropshipping
Dropshipping subscription&orders
How can I sell your products on Amazon/eBay?
You can sell BrandsGateway’s products via Amazon or eBay plugin of Shopify, Shift4Shop, Wix, WooCommerce - the inventory is updated automatically and there's an automated order forwarding. We don't have an automated solution for Amazon or eBay directly. There's a CSV file that gets updated every 4 hours but there’s no order forwarding or inventory update.
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What are the costs of dropshipping with BrandsGateway?
We offer 3 main dropshipping packages that you can learn more about on https://brandsgateway.com/dropshipping/. Order fees are composed of wholesale prices + shipping costs. You can check detailed shipping cost information by reading Article 5 on https://brandsgateway.com/terms-conditions/.
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How does dropshipping with BrandsGateway work?
We have an automated solution for Shopify, WooCommerce, Wix and Shift4Shop. Once you have signed up for our dropship service, you will receive our plugin along with our import instructions and tutorial videos. You simply select which categories to import and what markup you wish to add. Once there’s an order in your store, it’s automatically forwarded to our system and after you pay for it in your BrandsGateway account, it’ll be dispatched within 24 hours and sent to your final customer.
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Do you put your company name on the package or an invoice inside?
When delivering packages within the EU, generic name "Fashion center" and our warehouse’s address. We don't send any invoices to countries where a paperless trade is an option. ![](https://storage.crisp.chat/users/helpdesk/website/5f66a2d0953de000/whatsapp-imag
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Do Amazon and eBay accept your products?
We provide a reseller certificate that proves the authenticity of the products we sell. Amazon also requires an invoice for at least 10 products per brand. Please, note that 20% of our products don’t have EAN.
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Can I use a different currency for my store?
Yes, you can set up your own currency through our plugin or use Shopify/WooCommerce multi-currency plugins.
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How much can I earn with BrandsGateway?
It depends on several factors, for example, your store SEO rank but, for example, our most successful dropshippers are earning upwards of €20,000 per month. You can read their business stories on https://brandsgateway.com/blog/topic/success-stories/.
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Do you have an integration for Shopify, Wix, Shift4Shop or WooCommerce?
Yes, we have an automated solution - a plugin for these platforms.
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Should I import all the items or focus on certain categories?
Our best-selling categories are bags, sunglasses, and women’s clothing. If you aren’t sure about your target audience yet, we advise importing all the products.
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Are there any examples of the websites you have built?
You can check http://milmari.com and https://richerlabels.com/.
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Do you offer help with running Google or Facebook Ads campaigns?
No, we don’t participate in setting and running such campaigns, however, we offer exclusive e-book on how to set up a facebook and google campaign that is only accessible to our paying dropship partners.
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How is my profit calculated?
Your profit can be calculated: wholesale price * markup - shipping cost - wholesale price = profit 100€ *2 - 15 - 100€ = 85€ profit
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Is there a possibility for you to build my websites?
Yes, our partner company https://lemon.dev/# builds Shopify websites in 2-3 weeks.
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How are prices handled? How do I manage my markup?
BrandsGateway allows dropshippers to buy products from its B2B platform at wholesale prices. To secure the high profits for our dropshippers, our minimum markup requirement addon is 150% "1.5" on our wholesale prices. To manage your markups simply set the appropriate markup rules managed in the BrandsGateway application. Markup can be changed at any moment.
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Are new arrival products automatically uploaded to my store every time they become available on BrandsGateway?
Yes, with our Shopify, Wix, Shift4Shop, WooCommerce plugin all new arrivals are automatically uploaded to your store with the markup price you decided.
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Do you offer any tutorials on uploading and selling products?
You can check our article on Amazon and eBay here https://brandsgateway.com/blog/dropshipping-amazon-ebay-2020/ There are also articles and courses by Amazon, for example, https://sell.amazon.com/beginners-guide.html.
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Do you send emails to the final customer? Do you offer support services to my customers?
No, we don’t enter in direct contact with the final customer, all the communication goes through a dropshipper.
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Your product pictures are of different styles/sizes. Can they be adjusted?
The pictures can’t be adjusted through our plugin because they are directly uploaded by 5 different warehouses. However, you can adjust them manually in your store.
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What are the benefits of paying for the BrandsGateway Dropship Service?
Access to over 10,000 unique luxury fashion products Over 100+ worldwide fashion brands Fully automated Shopify, WooCommerce, Wix, Shift4Shop plugins Worldwide affordable shipping fees starting from 15€/$17 per warehouse order High-profit margins per sold item Receiving the same discounted prices as bulk buyers 5-star rated customer service experience
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Can I have additional pictures of the product?
If you want additional pictures, aside from those displayed on our website, we can provide them on demand but that would require some time.
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How can I upgrade my subscription?
We don’t have an upgrade function, therefore in such case, we’ll need to stop your current subscription and extend the new one purchased for the period that was not used.
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Does BrandsGateway offer additional languages besides English?
Yes, we offer a catalog in German. Soon our catalog will be available in other languages as well. You can use automated translation solutions, for example, https://www.deepl.com/translator.
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Can I import all the items or select them individually?
The import is done by categories, it's not possible to choose individual products. For more information, please read https://drive.google.com/file/d/1pFEh_lGQTFgyI7pHKyqN8RkSj8vfrKfG/view?usp=sharing .
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I have products out of stock in my store. How can this be fixed?
This happens if your domain didn’t respond and the system update failed. You need to run an integrity check and once it’s finished, the products will be put in a queue to get updated.
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Is there any contract for a subscription?
No, there’s no contract to sign but purchasing our subscription intends to accept our Terms & Conditions. You can read more about them on https://brandsgateway.com/terms-conditions/.
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How can I cancel my subscription?
You can cancel your subscription at any moment in your account in the ‘Subscription’ section. We kindly ask you to notify us if you decide to cancel the subscription. However, we don’t refund any subscription fee.
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Is it possible to make an advanced payment?
No, we don’t accept advanced payments. Each order has to be paid in your BrandsGateway account.
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How can I cancel an order if it’s not been shipped yet?
If you haven’t paid for it yet, simply cancel the order in your BrandsGateway account, in the section ‘Orders’. If you have already paid for it, but the status is ‘Processing’, you can contact support@brandsgateway.com to cancel the order and have it refunded.
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What payment methods are accepted?
For inventory orders (products) you can pay via PayPal or bank transfer. We recommend paying via PayPal as it’s an instant payment that allows us to immediately process, dispatch, and ship the package. If paying with a bank transfer, it takes a few days to receive your payment and proceed with the order. For subscription packages, we accept a credit card payment.
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A product that is out of my store. However, I want to keep it in my store so the customer can view it again after the purchase.
In ShopWoo settings disable ‘Deleting out of stock items’.
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How to start selling your products on my website?
Register on https://brandsgateway.com/register/ Add a subscription package to the cart Checkout by paying with a credit card Reply to the email sent with your store details (platform and domain) Install the plugin received and import products to your store
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Are out-of-stock products automatically adjusted to my site every time they became unavailable on BrandsGateway?
Yes, our key feature with our Shopify, Wix, Shift4Shop, WooCommerce plugin is it offers real-time inventory synchronization. Minimizing the risk of selling out-of-stock goods.
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Is it possible to personalize the package?
Unfortunately, we don’t offer personalization services, however, there’s the option to ship the order to you so you can personalize it before sending it to your final customer.
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I received an order in my store. What are the next steps?
You need to access your BrandsGateway account on https://brandsgateway.com/. In the section ‘Orders’ you will see an order number and options to pay or cancel the order.
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How do I pay for dropship orders sent via APIs and plugins?
Automatically: By accessing the ‘My Orders’ from your profile section, you can select the order you wish to pay for and click on ‘Pay Now’. Manually: Search for the product SKU or ‘Title’ on BrandsGateway and proceed with the normal checkout process, by providing your customer details in the shipping fields.
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I received a payment for my order but on BG the status hasn’t changed. Why?
Our payment system is not connected to Shopify, WooCommerce, Wix or Shift4Shop so each time there's an order in your store you'll have to access your BG account to pay for the order in your account.
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Will you send me a tracking number?
Once the order is completed, we send a notification via email. The tracking number is uploaded to a dropshipper account, under the ‘Orders’ section.
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Do you provide any marketing materials?
Our dropshippers have access to SEO and Facebook Ads Guide. We also provide social media pics pack on Figma platform that can be edited according to your needs. Additionally, our eCommerce blog offers some free useful tips on marketing.
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How will I know when my order is shipped and its tracking number?
Once the order is paid, its status changes to ‘Processing’. We will notify you about this by email. After it’s completed, we will contact you by email. BrandsGateway doesn’t communicate with the final customer, therefore all notifications are sent to you. Additionally, in your BrandsGateway account, in section ‘Orders’, you can check your order status, its tracking number, and view an invoice.
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Do you have a solution for Magento or Prestashop?
For custom-built websites, we can generate credentials for Rest API integration. For more information, you can check the documentation on https://nova.shopwoo.com/api/v1/docs. If programmed by a developer, it'll allow automated order forwarding and real-time inventory sync.
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What are the key features of your plugin?
Automatic import of all BrandsGateway’s inventory, including product images, product description, variations, SKU’s, quantities, and tags; Automatic upload & deletion of new and sold-out products. This means that you won't need to manage your website’s inventory which minimizes the risk of selling out of stock items; Easily mapping our categories with yours; Configuration markup (%) resale price on every category; Order automation - There’s no need to email us the order information bec
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Do you have examples of your dropshippers’ websites?
We can’t share this information for privacy reasons, however, you can read our customers’ stories on https://brandsgateway.com/blog/topic/success-stories/.
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How to import/exclude products from a certain vendor?
Access https://nova.shopwoo.com/login Select Stores Relationships - Actions Choose Vendors Filter. Uncheck vendors whose products you don't wish to import Click Save The changes will take place within 24 hours.
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Can I have several stores with one active subscription?
It’s possible to have only one website connected per active subscription.
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How to import a certain brand?
Access https://nova.shopwoo.com/login Select Stores Relationships - Actions Choose Brands Filter. Uncheck brands you don't wish to import Click Save The changes will take place within 24 hours.
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