BrandsGateway Helpdesk

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• Why are my Shopify collections not displayed in ShopWoo?

  In ShopWoo only Shopify ‘Manual collections’ are displayed. You can check ‘How to create manual collections’ on https://help.shopify.com/en/manual/products/collections/manual-shopify-collection. ‘Automated collections’ are not displayed in ShopWoo, to import products to your Shopify you will need to have at least one ‘Manual collection’ in your store where to upload products. After the import is completed, you can filter products through ‘Automated collections’ by tags, titles, product type, etcSome readers

• How can I edit pictures, titles, descriptions, and/or prices?

  You can do it by editing single products in your Shopify Store or by doing it in bulk. For more information, check: https://help.shopify.com/en/manual/shopify-admin/productivity-tools/bulk-editing-products. If you edit a product and want to keep changes saved, you need to disable settings of synchronization in ShopWoo. Simply disable the settings for what you’ve changed.Some readers

• How to get the plugin?

  Purchase a subscription and send your domain to support@brandsgateway.com. Install the plugin following instructions received by email. You can check https://www.youtube.com/watch?v=tt0V1ZMggRI&feature=youtu.be.Some readers

• Why are the prices not displayed correctly?

  You need to check the price rounding settings you selected before the import.Some readers

• *I did ‘Category Mapping’, but the products are not added to my store. What could be the issue?

  Shopify has a limit for the number of products created per second so it can take up to 1 hour for the import to be completed. You can check the progress on the ‘Dashboard’ in ShopWoo.Some readers

• Is it possible to delete a product from a Shopify store?

  If a certain product was included in the categories integrated into ‘Category Mapping’ and deleted, it will be restored once the system updates. In this case, it’s more secure to change its visibility. Follow the steps below: Log into your Shopify ‘Admin Panel’ and navigate to the ‘Products’ section; Click a product name to edit a product; Locate the ‘Visibility’ section, and check/uncheck the ‘Online Store’ box to show or hide a product from your website; Press the ‘Save’ button to save your chSome readers

• How can I show the discount off in my shop/remove a sale bage?

  Sale and Bage are features of your Shopify theme, you can check https://www.blackbeltcommerce.com/shopify-how-to-show-percentage-discount-saved/ and https://support.weareunderground.com/article/144-how-to-hide-sale-iconsSome readers

• Is it possible to import certain products and/or brands?

  The import is done by categories, therefore it’s not possible to import only certain products or brands. However, once the total import is completed, you can filter products by type/brands in ‘Automated collections’. For additional information, check: https://help.shopify.com/en/manual/products/collections/automated-collections/auto-selectSome readers

• What themes would you recommend?

  We've heard positive reviews about the Debut theme. There are many good looking themes but it's their functionality that matters as it's needed to create filter collections and other features.Some readers

• Are color variants displayed as the same product or are they added separately?

  All products are created in your Store in the same way they are displayed on our website. Color variants will be added as individual products.Some readers

• How can I remove a certain brand and its products from my store?

  The best way is to hide the collection filtered by brands as it allows to automatically hide newly added products of a certain brand without publishing it in the store. You can also set up a publishing date, for example, for seasonal products (flipflops, shorts, etc). Follow the steps below: In the Shopify ‘Admin Panel’, select ‘Collections’ and open a collection you want to set a publish date for; Scroll down and search for ‘Visibility’; To hide a collection, choose the ‘Hidden’ button; WhSome readers