• What is ShopWoo?

  Go back to BrandsGateway. ShopWoo is the SaaS platform that powers our dropshipping service and offers All-in-one inventory, orders, pricing, and shipping management software for full e-Commerce automation. You can access your ShopWoo portal through your Shopify store at the apps section, or visit nova.shopwoo.com.Few readers

• Performing Integrity Check

  Go back to BrandsGateway. In case you are experiencing major issues with the inventory, you can run an integrity check. In your ShopWoo account, access ‘Settings’ ‘Integrity check’ and click Run Check’. Usually, it takes 10 min, and once finished, the products will be put in queue to get updated to the way they are in BrandsGateway.Few readers

• Category Mapping - Shopify Users

  Go back to BrandsGateway. Category Mapping is needed for the import of our products to your store. Once accessed BrandsGateway's app Settings Category Mapping, you can select our category layout on the left (what you want to import) and connect to your Shopify manual collections on the right. Products from selected categories will be imported to your store.Few readers

• How can I access ShopWoo?

  You can access ShopWoo directly from https://nova.shopwoo.com/ for WooCommerce users, or via the Apps section in your Shopify, Wix, or BigCommerce store. Go back to BrandsGateway.Few readers

• Performing Synchronization Settings

  Go back to BrandsGateway. Synchronization settings show which features will be influenced by BrandsGateway. For example, if you want to change descriptions or titles, translate them in your own language, you need to disable ‘Titles’ and ‘Descriptions’ settings. Otherwise, once the system gets updated, products will be back to their state as in BrandsGateway. However, we recommend keeping the ‘Categories’ synFew readers

• What is Category Mapping?

  Go back to BrandsGateway. Category Mapping is needed for the import of our products to your store. Once accessed BrandsGateway's app Settings Category Mapping, you can select our category layout on the left (what you want to import) and connect to your Shopify/WooCommerce collections on the right. Products from selected categories will be imported to your store. (https://storage.crisp.chat/users/helpdesk/website/5fFew readers

• Category Mapping - WooCommerce users

  Go back to BrandsGateway. Category Mapping is needed for the import of our products to your store. Once accessed BrandsGateway's app Settings Category Mapping, you can select our category layout on the left (what you want to import) and connect to your WooCommerce categories on the right, under Dropshipper Category. Products from selected categories will be importeFew readers

• Performing Compatibility Check

  Go back to BrandsGateway. If you have received the message 'Disabled Dropshipper For Retailer', probably the system could not reach your domain when trying to update. You can run a ‘Compatibility check’ to make your store valid again. To start a 'Compatibility check', access BrandsGateway's app 'Settings' 'Compatibility check'. (https://storage.crisp.chat/usersFew readers

• Performing Price Calculation

  Go back to BrandsGateway. You can easily calculate your profits by using our Price Calculator. To access Price Calculation, navigate BrandsGateway's App to Settings Price Calculation.Few readers

• Can I check my import progress?

  Go back to BrandsGateway. Once you click 'Save' in 'Category Mapping', the import will start. No need to control the process, you can turn off the computer. The import takes a few hours, and you can check the progress of it on your Dashboard in your ShopWoo account. You can see how many simple & variable products have been imported and how many products are in the queue. (https://storage.crisp.chat/users/helpdesk/website/5f66a2d0953de000/screenshoFew readers

• Performing Brands Filter

  Go back to BrandsGateway. You can choose to include or exclude any brand by accessing BrandsGateway's app 'Settings' 'Brands Filter'. Uncheck the boxes in front of the 'Brands' you don't wish to import. In case you wish to import all 'Brands' click on 'Few readers

• Performing Attribute Mapping

  Go back to BrandsGateway. BrandsGateway App allows you to add your own sizing names to the products you import. For example, if you prefer US or EU size names, you can adjust them with the option for ‘Attribute Mapping’. From the ‘Menu’ on your left-hand side, select ‘Settings’; Choose ‘Attribute Mapping’; Here you’ll see ‘BrandsGateway Attribute Names’ and ‘Sizes Names’as well as the fieldFew readers

• Why are the prices not displayed correctly?

  Go back to BrandsGateway. You need to check the price rounding settings you selected before the import. To correct the price rounding, follow the steps below: Open BrandsGateway's app; Select 'General Settings' from the 'Settings menu'; Select the desired 'Price rounding'; Click 'Save'Few readers

• General Settings

  Go back to BrandsGateway. To access General Settings navigate BrandsGateway's App to Settings General Settings. Inside the general settings, you can adjust the 'Currency of your store', 'Price Rounding settings' and 'Delete out of stock items'.Few readers

• Performing Vendors Filter

  Go back to BrandsGateway. You can choose to include or exclude any vendor by accessing BrandsGateway's app 'Settings' 'Vendor's filter'. Uncheck the boxes in front of the 'Vendors' you don't wish to import. In case you wish to import all 'Vendors' click on *Few readers

• Compatibility Check Failed

  Customer is not registered in BrandsGateway. Order automation won't work. If you have received the following email, A customer with the email address info@brandsateway.com is not registered in BrandsGateway. Order automation won't work. Issue: For the order automation system to work properly, dropshippers must have a free account on BrandsGateway. Without being registered, the system cannot sync orders, process them automatically, or ensure seamless order management. SolutiFew readers

• Performing Custom Filed Mapping

  Go back to BrandsGateway Accessing the Feature: Navigate to the Settings menu. Click on Custom Field Mapping. Creating a New Custom Field Mapping: Once in the Custom Field MappiFew readers

• Why did my product prices decrease after updating the currency rate?

  The currency rate in the BrandsGateway app (Shopwoo) updates automatically. However, since product prices are synced for each variation individually, the more products your store contains, the more update requests are sent to Shopify (or your respective platform). As Shopify places limits on the number of requests that can be processed per minute, this can occasionally cause delays. To help you maintain full control over pricing and avoid potential issues, we have made it possible for yoFew readers