• Are your products authentic?

  The products sold on BrandsGateway are all 100% original and have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity and provenance of each product and each product comes with the original tag attached. We provide a signed and stamped reseller certificate for all the brands listed on www.brandsgateway.com for our signed-up dropshippers. Go back to BrandsGatewaySome readers

• How can I connect my website with BrandsGateway?

  To start using our dropshipping service, first you need an active dropshipping subscription. You can check our subscription packages here To instal our app/plugin to your website, kindly select the the platform your website is built on from the list below. How to install BrandsGateway's app for Shopify? How to install BrandsGateway's plugin for WooCommerce? (/en/article/how-to-Some readers

• How can I contact your support team?

  We encourage you to contact us with any general questions and inquiries and our support team will get back to you as soon as possible. You can contact us by email at support@brandsgateway.com, by WhatsApp at +18442352328, or by Live Chat. Feel free to book a Demo call with us, to discuss anything over a Google Meet call. Go back to BrandsGateway.Some readers

• How do you guarantee that your products are authentic?

  Go back to BrandsGateway. We purchase the stock directly from the brands and we have the necessary documentation for it. Each product comes in its original packaging with the original tags attached.Some readers

• Do you have size charts for UK and US sizes?

  You can see our size chars on the links below. Women Size Chart Men Size Chart Shoe Size Chart Go back to BrandsGateway.Few readers

• Are VAT charges included inside the price?

  While purchasing a dropshipping subscription, for countries within the EU, it is most likely that there will be a VAT charge. VAT charges apply to all inventory orders. Go back to BrandsGateway.Few readers

• Can I sell branded products on my website?

  Our suppliers purchase the stock directly from the brands and have a legal right to resell it. We provide a signed and stamped reseller certificate for all the brands listed on www.brandsgateway.com for our signed-up dropshippers. Go back to BrandsGateway.Few readers

• How to register for a free BrandsGateway Account?

  You can register for free at BrandsGateway.com to gain access to the wholesale prices of our inventory. You can also register by using your Social Media Accounts. You will be able to search our inventory by the Product Category or by Brand. For more information on dropshipping, you can check our Dropshipping page, and for wholesFew readers

• Why do you offer limited quantities on some items?

  The reason why we offer limited quantities is that our platform only offers past-season/rest overstocks that have been sourced directly from the brands, but that is also the reason why we can offer such large discounts on our offerings. Please note that we suggest finalizing your purchase as soon as possible since it’s rare that we restock the same item. Go back to BrandsGateway.Few readers

• How often do you receive new arrivals?

  We receive weekly new updates on the inventory with roughly 300-400 products that are uploaded on our website. We work towards new partnerships with the most popular brands. Go back to BrandsGateway.Few readers

• Which payment methods are accepted?

  For orders, you can pay by PayPal or Bank Transfer. We recommend paying by PayPal as it is an instant payment that allows us to immediately process the order. Payments by Bank Transfer might take several days for the payment to be received, and we process the orders once the payment is received. For the dropshipping subscription package, you can check out by Credit or Debit Card. In case you are experiencing any issues with the payment methods, feel free to reach out to our support teaFew readers

• What does the order status mean?

  Go back to BrandsGateway. You can follow the status of your order under the 'Orders' Section on your BrandsGateway Account. Incomplete Orders that are automatically forwarded through our plugin are with status 'Incomplete'. For such orders, you need to finalize the order by paying for it in the 'Orders' Section under your BrandsGateway Account. Pending PaymFew readers

• How can I access your catalog?

  You need to register for a free BrandsGateway Account to access our products with wholesale prices. How to register for a free BrandsGateway Account? Go back to BrandsGateway.Few readers

• Why can’t I proceed to checkout?

  BrandsGateway is a B2B platform that provides wholesale and dropshipping services. For wholesale orders, the minimum order requirement is 1000€. If the total amount of your order is less than 1000€ and you don’t have an active dropshipping subscription, you won’t be able to proceed to checkout. Go back to BrandsGateway.Few readers

• How can I place an order on BrandsGateway?

  To place an order on BrandsGateway, you need to have an active dropshipping subscription, or for wholesale orders, there is a minimum order requirement of €1000. For more detailed instructions, please, visit the links below. How to purchase a dropshipping order? How to purchase a wholesale order? Go back to BrandsGateway.Few readers

• Is your size convertor precise?

  Size conversion might vary depending on the brand so we always recommend taking Italian size as a reference. Go back to BrandsGateway.Few readers

• Can I use the brands’ logos on my website?

  We don’t recommend using brands’ logos as it’s copyright infringement. Go back to BrandsGateway.Few readers

• What happens if an item is out of stock?

  The inventory is updated in real-time synchronization, minimizing the risk of selling out-of-stock goods. However, if for some reason, such an order is placed, we will offer you a similar model as an exchange, or fully refund your order and offer a discount for your next purchase. Go back to BrandsGateway.Few readers

• How to navigate your BrandsGateway Account & Dashboard

  Go back to BrandsGateway. General Here you can find important company announcements, easily access your Orders, Newsroom, the Helpdesk, our Blog, and update your company information. Orders Under the Orders field, you can find all of your orders, check the tracking information for yourFew readers

• Do you provide 24/7 support?

  Our support team is available from 9am until 5pm CET, Monday to Friday. You can email us at support@brandsgateway.com and we will get back to you within working hours. Go back to BrandsGateway.Few readers

• Can I use your pictures on my website?

  Yes, you can use any of the pictures uploaded on our website for your store and online advertisements. Go back to BrandsGateway.Few readers

• Is it possible to get product measurements?

  Upon request, products can be measured, however, please note that because it's manual work it can take up to a week. Go back to BrandsGateway.Few readers

• Can you provide support to my customers?

  No, we do not engage in direct contact or communication with your end customers. Go back to BrandsGateway.Few readers

• How to use your Online Wallet

  Go back to BrandsGateway. We at BrandsGateway, have implemented a new feature in order to ease and fasten the order placement. Here are the steps on how to use the Online Wallet and Top up your balance. Top-Up Your Balance The first step is to go to the tab Wallet that is located under My Account and click on Top-up Balance. (https://storage.crisp.chat/users/helpdesk/website/5f66a2d0953de000/screenshot-2024-08-20-at-134651fp1w0v.pnFew readers

• Can my parcels from different warehouse locations arrive together?

  No, parcels shipped from different warehouse locations cannot arrive together. Each warehouse operates independently, and orders are processed and shipped separately based on the location of the products. Delivery Times for Parcels: While all parcels are processed within 24-48 hours, the delivery time for each will depend on the location of the warehouse and the shipping method selected at checkout. Shipping times generally range from 2-8 business days. Tracking Information: For eFew readers

• Where can I find the invoice of my purchase?

  You can easily access the invoice for your purchase through your BrandsGateway account. Follow the steps below to locate and download your invoice: Log in to your account using your email and password. Go to the DashBoard Orders Find the order for which you need the invoice and click on View invoice 4. Save or Print the Invoice. In the order details page, yoFew readers

• Payment plans and installment options at BrandsGateway

  At this time, BrandsGateway does not offer direct payment plans or installment options for purchases. All payments must be completed in full at the time of checkout. Payment Methods Available: We accept a variety of payment methods to provide flexibility for our customers, including: PayPal Bank Transfer Wallet In case you are experiencing any issues with the payment methods, feel free to reach out toFew readers