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General inquiries on BG services
Are your products authentic?
The products sold on BrandsGateway are all 100% original, almost all of the rest of the overstocks have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity and provenance of each product and each product comes with the original tag attached.
How to get the plugin?
To start using our dropshipping service, first you need an active dropshipping subscription. You can check our subscription packages here To install the plugin select Dropshipping on your BrandsGateway Account and insert your store URL by clicking on the platform that your website is built on. [How to install BrandsGateway plugin for Shopify?](/en/article/how-to-install-brandsgateway-plugin-
Why do you have limited quantities on some items?
The reason why we offer limited quantities, is that our platform only offers past season / rest overstocks that have been sourced directly from the brands, but that is also the reason why we can offer such large discounts on our offerings. Please note that, we suggest finalizing your purchase as soon as possible since it’s rare that we restock the same item.
How can I know for sure that your products are authentic?
We purchase stock from brands and have the necessary documentation. For more information check the article: How to Recognize Fake vs. Original Designer Items.
How can I contact BrandsGateway?
You can contact our support service via email (firstname.lastname@example.org), WhatsApp (+18442352328), or Live Chat. For more information visit https://brandsgateway.com/contact/.
What does my order status mean?
You can follow the status of your order under your My Account - Order page. Pending Payment: You have added items to your checkout cart but have not selected a payment method to finalize the transaction. On Hold: Your order is on hold until we have confirmed the payment. When selecting the bank transfer you have 48 hours to email us the transfer confirmation to email@example.com Processing: Your order is confirmed and gathered from the various warehouses. Completed: Your order is dispat
Is VAT included in your product price?
No, since we sell B2B, there’s no VAT on our products. The prices you see on our platform are final.
Can I sell branded items on my website?
Yes, our suppliers purchase stock from brands and have a legal right to resell it. We provide a signed and stamped reseller certificate to our customers that can be used as proof.
How can I check your catalog?
To check our inventory sizes and prices, you have to register on https://brandsgateway.com/register/. https://www.youtube.com/watch?v=Ptvdr2Oe1Ic
Do you have size charts for UK and US sizes?
There are size charts on https://drive.google.com/file/d/1qR58RCv4SeV4_u7TdpsUiCtNUWhAsqg4/view?usp=sharing, https://drive.google.com/file/d/12pCLgvMG2aBZfevNXDodGgf0t3dUO63L/view?usp=sharing, and https://drive.google.com/file/d/1y1toKJ0kiyI0N9jqu2tPKWRHGtBYRnfB/view?usp=sharing.
How often do you receive new arrivals?
We receive weekly deliveries weekly and upload in average between 400-500 new items every week on our platform.
How can I place an order on BrandsGateway?
Register on https://brandsgateway.com/register/. Browse the catalogue. Add items to your cart. To proceed to checkout, click the cart icon in the upper right corner. Add your shipping details (address). Select your payment method and pay. Once the order is placed, you’ll receive a confirmation email from our team. When the order is shipped out, we’ll send you a notification via email. The tracking number will be uploaded in your BG account next to the order number. ht
Can I have several suppliers for my Shopify store?
There’s no obstacle from our side but Shopify has a limit of 50,000 products and their variants per store. You can check https://community.shopify.com/c/Shopify-APIs-SDKs/Daily-variant-creation-limit-reached-when-updating-products/td-p/497854/page/2 and https://community.shopify.com/c/Shopify-Discussion/1000-Variant-per-day-limit/td-p/509707/page/2 If you go over the limit, you’ll need to delete some products or get Shopify Plus.
Can I use the brands’ logos on my website?
We don’t recommend using brands’ logos as it’s copyright infringement.
Is it possible to get product measurements?
Upon request, products can be measured, however, please note that because it's manual work it can take up to a week.
Why can’t I proceed to checkout?
BrandsGateway is a B2B platform that provides wholesale and dropshipping services. For wholesale orders, the MOQ is 1000€/$1200. If the total amount of your order is less than 1000€/$1200 and you don’t have a valid subscription, you won’t be able to proceed to checkout.
What payment methods do you accept?
You can pay for Inventory purchases: Paypal - Bank Transfer Subscription: Stripe (credit card)
Is your size convertor precise?
Size conversion might vary depending on the brand so we always recommend taking Italian size as a reference.
Can I use your pictures on my website?
Yes, you can use any of the pictures uploaded on our website for your store and online advertisements.
What happens if an item is out of stock?
The inventory is accurately updated. If for some reason, such an order is placed, we’ll refund it or offer you a similar model as an exchange.
Do you provide 24/7 support?
We are available from 8 to 17 CET Mon-Fri.
Can you provide support to my customers?
No, we don’t enter in direct contact or communication with your final customers.