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General Inquiries (BrandsGateway Services)
How can I connect my website with BrandsGateway?
To start using our dropshipping service, first you need an active dropshipping subscription. You can check our subscription packages here To install the plugin select Dropshipping on your BrandsGateway Account and insert your store URL by clicking on the platform that your website is built on. [How to install BrandsGateway's plugin for Shopify?](/en/article/how-to-install-brandsgateway-plugi
Are your products authentic?
The products sold on BrandsGateway are all 100% original and have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity and provenance of each product and each product comes with the original tag attached. We provide a signed and stamped reseller certificate for all the brands listed on www.brandsgateway.com for our signed-up dropshippers. Go back to BrandsGateway
Why do you offer limited quantities on some items?
The reason why we offer limited quantities is that our platform only offers past season/rest overstocks that have been sourced directly from the brands, but that is also the reason why we can offer such large discounts on our offerings. Please note that we suggest finalizing your purchase as soon as possible since it’s rare that we restock the same item. Go back to BrandsGateway.
How do you guarantee that your products are authentic?
Go back to BrandsGateway. We purchase the stock directly from the brands and we have the necessary documentation for it. For more information, you can read the following article How to Recognize Fake vs. Original Designer Items. !(https://storage.crisp.chat/users
How can I contact your support team?
We encourage you to contact us with any general questions and inquiries and our support team will get back to you as soon as possible. You can contact us by email at email@example.com, by WhatsApp at +18442352328, or by Live Chat. Feel free to book a Demo call with us, to discuss anything over a Google Meet call. Go back to BrandsGateway.
What does the order status mean?
Go back to BrandsGateway. You can follow the status of your order under the 'Orders' Section on your BrandsGateway Account. Incomplete Orders that are automatically forwarded through our plugin are with status 'Incomplete'. For such orders, you need to finalize the order by paying for it in the 'Orders' Section under your BrandsGateway Account. `Pending Paym
Are VAT charges included inside the price?
Since we sell B2B, there aren't any VAT charges on our products. The prices on our website are final. However, while purchasing a dropshipping subscription, for countries within the EU, it is most likely that there will be a VAT charge. Go back to BrandsGateway.
How often do you receive new arrivals?
We receive weekly new updates on the inventory with roughly 300-400 products that are uploaded on our website. We work towards new partnerships with the most popular brands. Go back to BrandsGateway.
Can I sell branded products on my website?
Our suppliers purchase the stock directly from the brands and have a legal right to resell it. We provide a signed and stamped reseller certificate for all the brands listed on www.brandsgateway.com for our signed-up dropshippers. Go back to BrandsGateway.
Do you have size charts for UK and US sizes?
You can see our size chars on the links below. Women Size Chart Men Size Chart Shoe Size Chart Go back to BrandsGateway.
How can I access your catalog?
You need to register for a free BrandsGateway Account to access our products with wholesale prices. How to register for a free BrandsGateway Account? Go back to BrandsGateway.
Which payment methods are accepted?
For orders, you can pay by PayPal or Bank Transfer. We recommend paying by PayPal as it is an instant payment that allows us to immediately process the order. Payments by Bank Transfer might take several days for the payment to be received, and we process the orders once the payment is received. For the dropshipping subscription package, you can check out by Credit or Debit Card. In case you are experiencing any issues with the payment methods, feel free to reach out to our support tea
How can I place an order on BrandsGateway?
To place an order on BrandsGateway, you need to have an active dropshipping subscription, or for wholesale orders, there is a minimum order requirement of €1000. For more detailed instructions, please, visit the links below. How to purchase a dropshipping order? How to purchase a wholesale order? Go back to BrandsGateway.
Can I use the brands’ logos on my website?
We don’t recommend using brands’ logos as it’s copyright infringement. Go back to BrandsGateway.
Why can’t I proceed to checkout?
BrandsGateway is a B2B platform that provides wholesale and dropshipping services. For wholesale orders, the minimum order requirement is 1000€. If the total amount of your order is less than 1000€ and you don’t have an active dropshipping subscription, you won’t be able to proceed to checkout. Go back to BrandsGateway.
Is it possible to get product measurements?
Upon request, products can be measured, however, please note that because it's manual work it can take up to a week. Go back to BrandsGateway.
Is your size convertor precise?
Size conversion might vary depending on the brand so we always recommend taking Italian size as a reference. Go back to BrandsGateway.
Can I use your pictures on my website?
Yes, you can use any of the pictures uploaded on our website for your store and online advertisements. Go back to BrandsGateway.
What happens if an item is out of stock?
The inventory is updated in real-time synchronization, minimizing the risk of selling out-of-stock goods. However, if for some reason, such an order is placed, we will offer you a similar model as an exchange, or fully refund your order and offer a discount for your next purchase. Go back to BrandsGateway.
Can you provide support to my customers?
No, we don’t enter in direct contact or communication with your final customers. Go back to BrandsGateway.
Do you provide 24/7 support?
Our support team is available from 4am until 5pm CET, Monday to Friday. You can email us at firstname.lastname@example.org and we will get back to you within working hours. Go back to BrandsGateway.
How to register for a free BrandsGateway Account?
You can register for free at BrandsGateway.com to gain access to the wholesale prices of our inventory. You can also register by using your Social Media Accounts. You will be able to search our inventory by the Product Category or by Brand. For more information on dropshipping, you can check our Dropshipping page, and for whole