My customer hasn’t received an order. What should I do?

First, they should contact their family or neighbours, as sometimes a package is received by a relative or a neighbour when the recipient is not at home.

In case they haven’t received the parcel, please contact our support team by providing the order number, and we’ll contact the courier to investigate the case further.

Go back to BrandsGateway.

Updated on: 06/04/2026