Products Showing as “Sold Out” When Inventory Exists on BrandsGateway

If you’ve noticed that your products are displaying as “Out of Stock” on your Shopify store — even though inventory exists — this issue is not caused by the BrandsGateway app. Instead, it is typically related to your Shopify inventory location and settings configuration.

🔍 Why This Happens

When products are imported via BrandsGateway, they are synced with the correct inventory levels. However, if your Shopify location settings, sales channels, or fulfillment options are not properly configured, Shopify may still show those items as sold out.

This behavior is fully managed by Shopify and not something the BrandsGateway app can control or override.

✅ How to Fix It

We want to make sure you’re not left without direction. Shopify has a helpful discussion on how you can resolve this issue:

👉 Shopify Community Thread – Items Showing as Sold Out When Inventory Exists

🛠 Additional Tips

• Make sure the correct location is assigned to each product.
• Ensure your sales channel (Online Store) is active for that location.
• Verify that fulfillment is enabled for the location where inventory is stored.

If you’re still unsure after reviewing the guide, we recommend reaching out to Shopify Support directly, or consulting with a developer to adjust your store's setup accordingly.

Updated on: 26/08/2025