Understanding the “Remove Out of Stock” feature.

The “Remove Out of Stock” feature controls what happens to products on your store when they become unavailable in the BrandsGateway inventory.

When this feature is enabled, any product that goes out of stock in our warehouse will automatically be removed from your store during the next synchronization. This helps ensure that customers only see products that are currently available for purchase.

When the feature is disabled, the products will remain on your website even if they are out of stock. In this case, the item will simply show as “Out Of Stock” on your store, but the product page will still exist.

Many store owners choose to keep out-of-stock products visible because they can still generate SEO traffic and customer interest, while others prefer to remove them automatically to keep the catalog cleaner and avoid customer confusion.

So in summary:

• Enabled: Out-of-stock items are automatically removed from your store.
• Disabled: Out-of-stock items remain in your store and appear as “Out of stock”

Important note: We do not recommend enabling both “New Products as Draft” and “Remove Out of Stock” at the same time. If both features are active and a product goes out of stock, it will be removed from your store, and when it becomes available again, it will be re-imported as a new product. In this process, any manual changes you made to the product title, description, or other fields may be lost, as the product will be created again from the original catalog data.

Therefore, if you are using your own titles and descriptions, we recommend you unselect ''**Remove Out of Stock” **feature, so once a product goes out of stock and is restocked, the data will remain the same as you updated it.

If you have any other questions, please feel free to contact us via our support ticket system.

Updated on: 09/03/2026