Compatibility Check Failed

• Customer is not registered in BrandsGateway. Order automation won't work.

If you have received the following email,

A customer with the email address info@brandsateway.com is not registered in BrandsGateway. Order automation won't work.

Issue: For the order automation system to work properly, dropshippers must have a free account on BrandsGateway. Without being registered, the system cannot sync orders, process them automatically, or ensure seamless order management.

Solution: You will need to create an account on BrandsGateway using the email address associated with your subscription. Please find the link where you will need to create a free account on BrandsGateway.

Once the account is created, the order automation system will recognize the account and work as intended.

Steps to Resolve:

1. Visit the BrandsGateway website.
2. Click on "Register" on the following link: https://app.brandsgateway.com/login/
3. Use the email address associated with the subscription during the registration process.
4. Complete the registration by filling in the necessary details.
5. Once the account is active, the order automation system will function as expected.

Note: Ensure the email used during registration matches the one linked to the subscription to avoid any discrepancies or further automation issues.

• Billing address is not filled in BrandsGateway. Order automation won't work.

If you have received the following email,

Compatibility check failed for info@brandsgateway.com. Error message: For customer ecommerce@fashionbrera.us billing address is not filled in BrandsGateway. Order automation won't work.

Issue: For BrandsGateway's order automation to work seamlessly, all account details, including the billing address, must be fully completed. Without a billing address, the system cannot process orders automatically.

Solution: You will need to log into your BrandsGateway account and add your billing address.

Steps to Resolve:

1. Log in to your BrandsGateway account using the email connected to your subscription.
2. Navigate to the Settings > Shipping & Billing Details section.
3. Enter your complete and accurate billing address.
4. Save the changes to ensure your billing details are updated.
5. Once the billing address is added, the order automation system will begin functioning correctly, it will enable order automation to work smoothly.

Note: Accurate billing information is essential for order processing and must be kept up to date to avoid disruptions.

Updated on: 23/09/2024