How to add additional emails to manage your account (colaborators/employees)
If you have collaborators, employees or agents that need to be involved in managing orders on your account, we have the ability to add them through Managing Accounts.
In order to add another user as a Managing Account, they first need to create a free account with their email.
Then, you can reach out to your account manager, share their email, and request that they are allowed access to your main business account.
After they are added as a managing account, here is how they can access your main business account:
- They need to log in to their free BrandsGateway account, with their email.
- After they log in, they can navigate to the bottom of the sidebar > My Account > Manage other account > and select your main business account (see screenshot below)
After they switch to your main business account, they will always be shown a this banner at the top, so they can switch back to their own account.
- With a managing accounts, your employee/collaborator can:
- place/pay for orders,
- manage returns,
- pay charges
They CAN'T:
- delete the account,
- change its login email/username,
- billing details
These can only be edited by your main business account only.
🗨️ What happens if both me and my employee are working at the same time, for example trying to pay for the same order?
Our system immediately recognises that there are 2 people viewing the same page, and notifies the other that is trying to access the page while another user is already there. This is the notification that the other user will see:
The system won't prioritise the main account over the collaborators, it simply recognises that there is someone already there and working.
🗨️ Where can I see which one of the collaborators placed a specific order?
Within each order, when viewing Order Details, there is a an indication who the order was placed by:
🗨️ Where can I see who has access to my account?
Over time, things can change within your team, so you might want to check who still has access to your account at this moment.
In order to see a list of all collaborators, go to My Account > Settings, and then scroll down on the General Information view. You'll be able to see a list of all current collaborators:
f you wish to edit the list of collaborators, to remove or add new collaborators you can contact your account manager or the support team here.
Updated on: 28/07/2026
Thank you!