What happens if a parcel gets stopped at customs?

BrandsGateway provides all the necessary documentation required for customs clearance.

By default, shipments are handled under DAP (Delivered at Place) for most countries. This means that any applicable customs duties, taxes, or import fees are the responsibility of the final customer receiving the goods.

If you prefer to cover these charges yourself, you have the option to use your own shipping label. In this case, the freight company will charge your account directly for any customs-related fees.

Please note that DDP (Delivered Duties Paid) is currently available only for shipments to the United States. For all other countries, shipments are processed under DAP terms.

Updated on: 06/04/2026