• What is Shopwoo?

  Go back to BrandsGateway. ShopWoo is the SaaS platform that powers our dropshipping service and offers All-in-one inventory, orders, pricing, and shipping management software for full e-Commerce automation. You can access your ShopWoo portal through your Shopify store at the apps section, or visit nova.shopwoo.com.Few readers

• Health Check: What It Does and When You Should Run It

  Go back to BrandsGateway. In case you are experiencing major issues with the inventory, you can run an integrity check. In your Shopwoo account, access ‘Settings’ ‘Health check’ and click Run Check’. Usually, it takes 10 min, and once finished, the products will be put in queue to get updated to the way they are in BrandsGateway.Few readers

• Category Mapping - Shopify Users - Manual Collections only

  Go back to BrandsGateway. https://www.youtube.com/watch?v=pitgRe7j5vA Category Mapping is needed for the sorting of our products to your store within your Manual collections. Once accessed  BrandsGateway's app  Settings Category Mapping, you can select our category layout on the left (what you want to import) and connect to your Shopify manual collections on the right. Products from selected categories wiFew readers

• How can I access ShopWoo?

  You can access ShopWoo directly from https://nova.shopwoo.com/ for WooCommerce users, or via the Apps section in your Shopify, Wix, or BigCommerce store. Go back to BrandsGateway.Few readers

• What is Category Mapping?

  Go back to BrandsGateway. Category Mapping is needed for the import of our products to your store if your store is built on the following platforms: WooCommerce; Wix; BigCommerce; Shift4Shop. Once accessed BrandsGateway's app Settings Category Mapping, you can select our category layout on the left (what you want to import) and connect to your Online store's collections on the right. Products from selected cFew readers

• Performing Sync Settings

  Go back to BrandsGateway. https://www.youtube.com/watch?v=roVsFecMk Sync settings show which features will be influenced by BrandsGateway. For example, if you want to change descriptions or titles, translate them in your own language, you need to disable ‘Titles’ and ‘Descriptions’ settings. Otherwise, once the system gets updated, products will be back to their state as in BrandsGateway. However, we recommend keeping the ‘Categories’ sync.Few readers

• Category Mapping - WooCommerce users

  Go back to BrandsGateway. Category Mapping is needed for the import of our products to your store. Once accessed BrandsGateway's app Settings Category Mapping, you can select our category layout on the left (what you want to import) and connect to your WooCommerce categories on the right, under Dropshipper Category. Products from selected categories will be importeFew readers

• Compatibility Check: What does it mean and How to run it?

  Go back to BrandsGateway. The compatibility check ensures a proper connection between BrandsGateway (Shopwoo) and your online store, including the BrandsGateway Dashboard, enabling order forwarding and real-time inventory synchronization. Run check. If you see the Green check mark, thenFew readers

• Can I check my import progress?

  Go back to BrandsGateway. Once you click 'Import products' in the 'Products' feature, the import will start. No need to control the process, you can turn off the computer. The import process may take a few hours. You can track its progress directly from your Shopwoo Dashboard, where you’ll see: The total number of prFew readers

• How to choose which brands to import into your online store?

  Go back to BrandsGateway. You can choose to include or exclude any brand by accessing BrandsGateway's app 'Products' 'Brands Filter'. Uncheck the boxes in front of the 'Brands' you don't wish to import. In case you wish to import all 'Brands' cFew readers

• Attribute Mapping: What It Does and When to Use It

  Go back to BrandsGateway. BrandsGateway App allows you to add your own sizing names to the products you import. For example, if you prefer US or EU size names, you can adjust them with the option for ‘Attribute Mapping’. From the ‘Menu’ on your left side, select ‘Settings’; Choose ‘Attribute Mapping’; Here you’ll see ‘Retailer (BrandsGateway) Attribute Name’ as well as the field for ‘DropshiFew readers

• How to Get Started with BrandsGateway App basics

  Go back to BrandsGateway. To access Account information and General settings navigate BrandsGateway's App  to Settings Account Info afterward scroll down to see the General settings. Inside the general settings, you can adjust the 'CurFew readers

• Why are the prices not displayed correctly?

  Go back to BrandsGateway. You need to check the price rounding settings you selected before the import. To correct the price rounding, follow the steps below: Open BrandsGateway's app; Select 'Settings' from the 'Menu on the left side'; Navigate to Account Settings; Select the desired 'Price rounding'; (https://storage.crisp.chat/users/helpdesk/website/-/5/f/6/6/5f66a2d0953de000/screenshot-2025-Few readers

• How to filter the products based on Warehouse locations?

  Go back to BrandsGateway. You can choose to include or exclude any warehouse location by accessing BrandsGateway's app 'Products' Filters >'Locations'. Uncheck the boxes in front of the 'Warehouse locations' you don't wish to import. In case you wishFew readers

• Compatibility Check Failed

  Customer is not registered in BrandsGateway. Order automation won't work. If you have received the following email, A customer with the email address info@brandsateway.com is not registered in BrandsGateway. Order automation won't work. Issue: For the order automation system to work properly, dropshippers must have a free account on BrandsGateway. Without being registered, the system cannot sync orders, process them automatically, or ensure seamless order management. SolutiFew readers

• Custom Filed Mapping: What it influences and how to add Custom fields?

  Go back to BrandsGateway Accessing the Feature: Navigate to the Settings menu. Click on Custom Fields. Creating a New Custom Fields: Once in the Custom Field MFew readers

• Why did my product prices decrease after updating the currency rate?

  The currency rate in the BrandsGateway app (Shopwoo) updates automatically. However, since product prices are synced for each variation individually, the more products your store contains, the more update requests are sent to Shopify (or your respective platform). As Shopify places limits on the number of requests that can be processed per minute, this can occasionally cause delays. To help you maintain full control over pricing and avoid potential issues, we have made it possible for yoFew readers