Health Check: What It Does and When You Should Run It
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In case you are experiencing major issues with the inventory, you can run an integrity check. In your Shopwoo account, access ‘Settings’ ‘Health check’ and click Run Check’. Usually, it takes 10 min, and once finished, the products will be put in queue to get updated to the way they are in BrandsGateway.Few readersWhat is Shopwoo?
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ShopWoo is the SaaS platform that powers our dropshipping service and offers All-in-one inventory, orders, pricing, and shipping management software for full e-Commerce automation.
You can access your ShopWoo portal through your Shopify store at the apps section, or visit nova.shopwoo.com.Few readersPerforming Sync Settings
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https://www.youtube.com/watch?v=roVsFecMk
Sync settings show which features will be influenced by BrandsGateway.
For example, if you want to change descriptions or titles, translate them in your own language, you need to disable ‘Titles’ and ‘Descriptions’ settings. Otherwise, once the system gets updated, products will be back to their state as in BrandsGateway.
However, we recommend keeping the ‘Categories’ sync.Few readersHow can I access ShopWoo?
You can access ShopWoo directly from https://nova.shopwoo.com/ for WooCommerce users, or via the Apps section in your Shopify, Wix, or BigCommerce store.
Go back to BrandsGateway.Few readersWhat is Category Mapping?
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Category Mapping is needed for the import of our products to your store if your store is built on the following platforms:
WooCommerce;
Wix;
BigCommerce;
Shift4Shop.
Once accessed BrandsGateway's app Settings Category Mapping, you can select our category layout on the left (what you want to import) and connect to your Online store's collections on the right. Products from selected cFew readersCategory Mapping - WooCommerce users
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Category Mapping is needed for the import of our products to your store. Once accessed BrandsGateway's app Settings Category Mapping, you can select our category layout on the left (what you want to import) and connect to your WooCommerce categories on the right, under Dropshipper Category. Products from selected categories will be importeFew readersCompatibility Check: What does it mean and How to run it?
The compatibility check ensures a proper connection between BrandsGateway (Shopwoo) and your online store, enabling order forwarding and real-time inventory synchronization.
Please navigate to our app/plugin, Settings Compatibility Check Run Check.
If you see the Green check mark, then the Compatibility check is succesFew readers How to Get Started with BrandsGateway App basics
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To access Account information and General settings navigate BrandsGateway's App to Settings Account Info afterward scroll down to see the General settings.
Inside the general settings, you can adjust the 'CurFew readersHow to choose which brands to import into your online store?
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You can choose to include or exclude any brand by accessing BrandsGateway's app 'Products' 'Brands Filter'.
Uncheck the boxes in front of the 'Brands' you don't wish to import. In case you wish to import all 'Brands' cFew readersAttribute Mapping: What It Does and When to Use It
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BrandsGateway App allows you to add your own sizing names to the products you import. For example, if you prefer US or EU size names, you can adjust them with the option for ‘Attribute Mapping’.
From the ‘Menu’ on your left side, select ‘Settings’;
Choose ‘Attribute Mapping’;
Here you’ll see ‘Retailer (BrandsGateway) Attribute Name’ as well as the field for ‘DropshiFew readersCan I check my import progress?
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Once you click 'Import products' in the 'Products' feature, the import will start.
No need to control the process, you can turn off the computer.
The import process may take a few hours. You can track its progress directly from your Shopwoo Dashboard, where you’ll see:
The total number of prFew readersWhy are the prices not displayed correctly?
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You need to check the price rounding settings you selected before the import.
To correct the price rounding, follow the steps below:
Open BrandsGateway's app;
Select 'Settings' from the 'Menu on the left side';
Navigate to Account Settings;
Select the desired 'Price rounding';
(https://storage.crisp.chat/users/helpdesk/website/-/5/f/6/6/5f66a2d0953de000/screenshot-2025-Few readers How to choose the products based on Warehouse locations?
You can choose to include or exclude any warehouse location by accessing BrandsGateway's app 'Products' Filters 'Locations'.
Uncheck the boxes in front of the 'Warehouse locations' you don't wish to import. In case you wish to import all 'Warehouse locations' click on 'All'.
Afterward, click 'Apply filters' Import Products.
(https://Few readersCompatibility Check Failed
Customer is not registered in BrandsGateway. Order automation won't work.
If you have received the following email,
A customer with the email address info@brandsateway.com is not registered in BrandsGateway. Order automation won't work.
Issue: For the order automation system to work properly, dropshippers must have a free account on BrandsGateway. Without being registered, the system cannot sync orders, process them automatically, or ensure seamless order management.
SolutiFew readersCustom Filed Mapping: What it influences and how to add Custom fields?
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Accessing the Feature:
Navigate to the Settings menu.
Click on Custom Fields.
Creating a New Custom Fields:
Once in the Custom Field MFew readersImport Filters - Explanation
Import Filters allow you to choose exactly which products you want to import into your store, based on your business preferences (brands, categories, warehouses, etc.).
Important Notes Before You Start
After selecting your desired filters, you must click: Apply Filters → Import Products
This will start the product import process.
If you want to add new filters and keep your previous selection, simply select the new filters while keeping the previous ones checked, then click: Apply FiFew readers