• Are your products authentic?

  The products sold on BrandsGateway are all 100% original and have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity and provenance of each product and each product comes with the original tag attached. We provide a signed and stamped reseller certificate for all the brands listed on www.brandsgateway.com for our signed-up dropshippers. Go back to BrandsGatewaySome readers

• How can I connect my website with BrandsGateway?

  To start using our dropshipping service, first you need an active dropshipping subscription. You can check our subscription packages here To instal our app/plugin to your website, kindly select the the platform your website is built on from the list below. How to install BrandsGateway's app for Shopify? How to install BrandsGateway's plugin for WooCommerce? (/en/article/how-to-Some readers

• How can I contact your support team?

  We encourage you to contact us with any general questions and inquiries and our support team will get back to you as soon as possible. All the active dropshippers can contact us by opening a Support ticket via the BrandsGateway Dashboard or email us at support@brandsgateway.com. For all the other inquiries, or if you are interested in the services we provide you can reach us via Live Chat or on WhatsApp +1 727-777-7114 Go back to BrandsGateway (https://brandsgaSome readers

• How do you guarantee that your products are authentic?

  Go back to BrandsGateway. We purchase the stock directly from the brands and we have the necessary documentation for it. Each product comes in its original packaging with the original tags attached.Some readers

• Do you have size charts for UK and US sizes?

  You can see our size chars on the links below. Women Size Chart Men Size Chart Shoe Size Chart Go back to BrandsGateway.Some readers

• How to register for a free BrandsGateway Account?

  You can register for free at BrandsGateway.com to gain access to the wholesale prices of our inventory. You can also register by using your Social Media Accounts. You will be able to search our inventory by the Product Category or by Brand. For more information on dropshipping, you can check our Dropshipping page, and for wholesFew readers

• Can I sell branded products on my website?

  All of our suppliers purchase stock directly from the brands and are legally authorized to resell their products. For our signed-up dropshippers, we provide a signed and stamped Reseller Certificate for every brand listed on www.brandsgateway.com. This certificate confirms the authenticity of the products and the right to resell them. If you require a reseller certificate, please open a Support Ticket and we'll be happy to assist you. Go back to BrandsGatFew readers

• Are VAT charges included inside the price?

  While purchasing a dropshipping subscription, for countries within the EU, it is most likely that there will be a VAT charge. VAT charges apply to all inventory orders. Go back to BrandsGateway.Few readers

• Why do you offer limited quantities on some items?

  On our platform, many items come from past-season or rest-overstock collections that we source directly from the brands or from authorized vendors who are licensed to resell them. Because these are surplus runs or previous-season items, we receive only modest quantities of each style or model. This sourcing model is what enables us to offer very large discounts, passing on savings to you. At the same time, it means that once a specific item is sold out, it is rarely restocked. *Few readers

• How often do you receive new arrivals?

  We update our inventory weekly with approximately 300-400 new products added to our website. We're continuously working on establishing new partnerships with popular brands to expand our selection and offer you the best options for your business. Stay tuned for regular updates and new arrivals! Go back to BrandsGateway.Few readers

• Which payment methods are accepted?

  For orders, you can pay by PayPal or Bank Transfer. We recommend paying by PayPal as it is an instant payment that allows us to immediately process the order. Payments by Bank Transfer might take several days for the payment to be received, and we process the orders once the payment is received. For the dropshipping subscription package, you can check out by Credit or Debit Card. In case you are experiencing any issues with the payment methods, feel free to reach out to our support teaFew readers

• What does the order status mean?

  Go back to BrandsGateway. You can follow the status of your order under the 'Orders' Section on your BrandsGateway Account. Incomplete Orders that are automatically forwarded through our plugin are with status 'Incomplete'. For such orders, you need to finalize the order by paying for it in the 'Orders' Section under your BrandsGateway Account. Pending PaymFew readers

• How can I access your catalog?

  You need to register for a free BrandsGateway Account to access our products with wholesale prices. How to register for a free BrandsGateway Account? Go back to BrandsGateway.Few readers

• Do you provide 24/7 support?

  Our support team is available from 9am until 5pm CET, Monday to Friday. You can email us at support@brandsgateway.com and we will get back to you within working hours. Go back to BrandsGateway.Few readers

• Why can’t I proceed to checkout?

  At BrandsGateway, we offer both wholesale and dropshipping services. For wholesale orders, there is a minimum order requirement of €1000. If your order total is below this amount and you do not have an active dropshipping subscription, you will not be able to proceed to checkout. To complete your purchase: Ensure your wholesale order totals €1000 or more. Alternatively, sign up for a dropshipping subscription to unlock the ability to place smaller orders. If you meet these requirements and aFew readers

• What happens if an item is out of stock?

  Inventory Update & Out-of-Stock Orders Our inventory is updated in real-time to ensure that you only see products that are in stock, minimizing the risk of purchasing out-of-stock items. However, in the rare case that an out-of-stock item is mistakenly ordered, we will promptly offer one of the following solutions: Exchange: We will provide a similar model of equal or higher value as a replacement. Refund: If no suitable replacement is available, we will refund your order. We areFew readers

• How to navigate your BrandsGateway Account & Dashboard

  Go back to BrandsGateway. Dashboard Here you can find important company announcements, easily access your Orders, Newsroom, the Helpdesk, our Blog, and update your company information. 2. Orders Under the Orders field, you can find all of your orders, check the tracking informatiFew readers

• Is your size convertor precise?

  Size conversion might vary depending on the brand so we always recommend taking Italian size as a reference. Go back to BrandsGateway.Few readers

• Can I use the brands’ logos on my website?

  We strongly advise against using brand logos on your website or promotional materials, as this can constitute copyright infringement. Using logos without proper authorization can lead to legal issues, including potential removal of your listings or legal action from the brand owner. To avoid any complications, we recommend focusing on showcasing your products in a way that aligns with legal guidelines and brand integrity. If you're unsure about the usage of logos or other brand assets, please reFew readers

• How to use your Online Wallet

  Go back to BrandsGateway. We at BrandsGateway, have implemented a new feature in order to ease and fasten the order placement. Here are the steps on how to use the Online Wallet and Top up your balance using Bank Transfer. Top-Up Your Balance The first step is to go to the tab Wallet that is located under My Account and click on Top-up Balance. (https://storage.crisp.chat/users/helpdesk/website/5f66a2d0953de000/screenshot-2024-08-20Few readers

• Can I use your pictures on my website?

  Yes, you can use any of the pictures uploaded on our website for your store and online advertisements. Go back to BrandsGateway.Few readers

• Can you provide support to my customers?

  No, we do not engage in direct contact or communication with your end customers. Go back to BrandsGateway.Few readers

• Is it possible to get product measurements?

  We offer product measurements upon request. However, please note that this is a premium service, and due to the manual nature of the process, it may take up to one week to complete. If you'd like to request this service, please open a Support ticket, and we’ll be happy to assist you. Important: Inquiries about measurements, that arrive with no Support ticket opened will not be processed. Go back to BrandsGateway.Few readers

• Payment plans and installment options at BrandsGateway

  At this time, BrandsGateway does not offer direct payment plans or installment options for purchases. All payments must be completed in full at the time of checkout. Payment Methods Available: We accept a variety of payment methods to provide flexibility for our customers, including: PayPal Bank Transfer Wallet In case you are experiencing any issues with the payment methods, feel free to reach out toFew readers

• Can my parcels from different warehouse locations arrive together?

  No, parcels shipped from different warehouse locations cannot arrive together. Each warehouse operates independently, and orders are processed and shipped separately based on the location of the products. Delivery Times for Parcels: While all parcels are processed within 24-48 hours, the delivery time for each will depend on the location of the warehouse and the shipping method selected at checkout. Shipping times generally range from 2-8 business days. Tracking Information: For eFew readers

• Where can I find the invoice of my purchase?

  You can easily access the invoice for your purchase through your BrandsGateway account. Follow the steps below to locate and download your invoice: Log in to your account using your email and password. Go to the DashBoard Orders Find the order for which you need the invoice and click on View invoice 4. Save or Print the Invoice. In the order details page, yoFew readers