• What are your shipping costs?

  Shipping costs per order: Shipping costs are calculated per order. You can find detailed shipping costs at the link below. The total shipping cost consists of a base fee (economy or express) + an additional charge per item, which varies based on the item's category. Shipping Costs Table For more information, please contact our support teamPopular

• Where are your warehouses located?

  We proudly operate multiple warehouses around the globe, including locations in Sweden (Jönköping and Stockholm), Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena), Australia (Sydney), Germany (Salzburg), and the USA (Florida and Minnesota). Go back to BrandsGateway.Popular

• What happens if the recipient is absent at the time of delivery?

  Go back to BrandsGateway. With FedEx, UPS, and DHL, depending on the service chosen, the courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package. In case an order is not picked up, the item is returned to us and we deduct 45€ from the refund.Popular

• What is the delivery time?

  Go back to BrandsGateway. The delivery time depends on the location. It takes 24-48 hours to dispatch the package, and 3 business days on average within the EU, or 5-7 business days outside the EU to deliver it.Popular

• How can I track my parcel?

  Go back to BrandsGateway. Once the order changes its status to ‘Completed’, you can find a tracking number on your BrandsGateway account, under the ‘Orders section’. Copy the tracking number and search for it on the selected currier website.Some readers

• Which countries do you deliver to?

  We provide worldwide delivery using UPS, FedEx, or DHL. However, we cannot ship to Russia, Belarus, and Ukraine due to the ongoing war. Go back to BrandsGateway.Some readers

• What happens if a parcel gets stopped at customs?

  Go back to BrandsGateway. We provide all the necessary documentation for customs, however, customs fees, if there are any, should be paid by the final customer receiving the goods.Some readers

• Can I use my own shipping label?

  Yes, you can select the option 'Use Own Shipping Label' on the checkout for certain vendors. While using your own shipping label, you need to send it to our support team at support@brandsgateway.com Go back to BrandsGateway.Some readers

• My customer hasn’t received an order. What should I do?

  First, they should contact their neighbours as sometimes a package is received by a neighbour when the recipient is not at home. In case they haven’t received the parcel, please, contact our support team, and we’ll contact the courier to investigate the case further. Go back to BrandsGateway.Few readers

• Can I select the freighter company for my order?

  You can choose between Economy and Express shipping, but the carrier will be either DHL, FedEx, or UPS and cannot be selected. Additionally, you can select the "Use your own shipping label" option at checkout. With this option, you will not be charged for shipping, and you will need to provide your pre-booked shipping label via email at support@brandsgateway.com . We will dispatch your order using your provided label. Go back to BrandsGateway.Few readers

• Why isn’t my tracking number working?

  After a shipping label is created, the tracking information is unavailable in the first few hours. Be patient and check your tracking information at a later time. Go back to BrandsGateway.Few readers

• What freight services do you ship with?

  Our shipping and delivery services are supported by FedEx, DHL, and UPS. Go back to BrandsGateway.Few readers

• Is a signature required when receiving an order?

  When shipping with DHL, once the parcel is in transit, the recipient will receive an email notification from DHL, allowing them to select the "Signature Required" option. With FedEx, a signature is always required upon delivery.Few readers