• What are your shipping costs?

  Shipping costs per order: Shipping costs are calculated per order. You can find detailed shipping costs at the link below. The total shipping cost consists of a base fee (economy or express) + an additional charge per item, which varies based on the item's category. Shipping costs are not included in the product price and are always handled separately. If an order contains products stored in multiple warehouses, each warehouse ships the items separately, which results in separate shippPopular

• Where are your warehouses located?

  We proudly operate multiple warehouses around the globe, including locations in Sweden (Jönköping, Bankeryd and Stockholm), Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena, Como, Rome, Pomezia, Napoli, Piacenza, Pescara, Parma), Spain (Alicante), Germany (Salzburg), and the USA (Florida and New York), Northern Ireland (Belfast).Popular

• What is the delivery time?

  The delivery time depends on the location. Usually, it takes 24-48 hours for the warehouse staff to dispatch the package, and 3 business days on average within the EU, or 5-7 business days outside the EU to deliver it. You can track the parcel at any time, with the tracking number provided on your BrandsGateway account. Please note that our warehouses and freight partners do not operate during weekends or onPopular

• What happens if the recipient is absent at the time of delivery?

  For shipments handled by FedEx, UPS, and DHL, the courier will typically attempt delivery 2–3 times, depending on their policy. If delivery is unsuccessful, the parcel may be redirected to a local collection point, where the recipient can pick up the order. In such cases, the courier will leave a notice with instructions on how to proceed. If the order is not collected or delivery cannot be completed, the parcel will be returned to our warehouse. In this case, a €45 returnPopular

• Which countries do you deliver to?

  We provide worldwide delivery using UPS, FedEx, or DHL. However, we cannot ship to Russia, Belarus, and Ukraine due to the ongoing war. Go back to BrandsGateway.Some readers

• How can I track my parcel?

  Once the order changes its status to ‘Completed’, you can find a tracking number on your BrandsGateway account, under the ‘Orders section’. Copy the tracking number and search for it on the selected courier website. Here is an example. Go back to BrandsGateway.Some readers

• What happens if a parcel gets stopped at customs?

  BrandsGateway provides all the necessary documentation required for customs clearance. By default, shipments are handled under DAP (Delivered at Place) for most countries. This means that any applicable customs duties, taxes, or import fees are the responsibility of the final customer receiving the goods. If you prefer to cover these charges yourself, you have the option to use your own shipping label. (https://helpdesk.brandsgateway.com/en/article/how-to-upload-your-own-shipping-labeSome readers

• Can I use my own shipping label?

  Yes, you can select the option 'Use Own Shipping Label' on the checkout for certain vendors. While using your own shipping label, you need to send it to our support team. Go back to BrandsGateway.Some readers

• My customer hasn’t received an order. What should I do?

  First, they should contact their family or neighbours, as sometimes a package is received by a relative or a neighbour when the recipient is not at home. In case they haven’t received the parcel, please contact our support team by providing the order number, and we’ll contact the courier to investigate the case further. Go back to BrandsGateway.Few readers

• Can I select the freighter company for my order?

  You can choose between Economy and Express shipping, but the carrier will be either DHL, FedEx, or UPS, and cannot be selected. Additionally, you can select the "Use your own shipping label" option at checkout. With this option, you will not be charged for shipping, and you will need to provide your pre-booked shipping label on Checkout. We have an article on how to upload your own shipping label. AFew readers

• How can I cancel an order?

  If you haven’t paid for the order yet, you can open a support ticket through your BrandsGateway account, and we will assist you with cancelling the order: Please note that once the order has been paid and has left the warehouse, it can no longer be cancelled. Go back to BrandsGateway.Few readers

• Why isn’t my tracking number working?

  After a shipping label is created, the tracking information is unavailable in the first few hours. Be patient and check your tracking information at a later time. Go back to BrandsGateway.Few readers

• What freight services do you ship with?

  Our shipping and delivery services are supported by FedEx, DHL, and UPS. Go back to BrandsGateway.Few readers

• Is a signature required when receiving an order?

  When shipping with DHL, once the parcel is in transit, the recipient will receive an email notification from DHL, allowing them to select the "Signature Required" option. With FedEx, a signature upon delivery can be required, however, it will come with an extra cost. Otherwise, FedEx will deliver the parcel without a required signature.Few readers

• Want to Estimate DDP Charges in Advance?

  If you're interested in seeing an estimate of how much these fees might be, you can use the official FedEx tool at the link below: 👉 FedEx Duty & Tax Estimator Once you’re on the page: Select “Estimate Duties and Taxes” Click GO Be sure to change the shipment date to next week to get an accurate estimate based on updated customs rates. Enter the product category, value, and destinationFew readers

• How to Upload Your Own Shipping Labels

  If you prefer to use your own shipping labels instead of BrandsGateway shipping, you can easily upload them during order checkout by following the steps below. Please refer to the images in this article for visual guidance. Step-by-Step Instructions Go to Checkout When purchasing a dropshipping order, proceed to the Order Overview page. Select “Own Shipping Label” You’ll see the pickup address of the vendor displayed on the right side. Click “Upload LabFew readers