• How does dropshipping with BrandsGateway work?

  Go back to BrandsGateway. To start using our dropshipping services, it is necessary to purchase a dropshipping subscription. We provide a fully automated dropshipping service through our seamless integration with Shopify, WooCommerce, Shift4Shop, BigCommerce, and Wix. The inventory is updated in real-time synchronization and there is an automated order forwarding. For more information on our integration with thePopular

• What are the costs of dropshipping with BrandsGateway?

  We offer 2 main dropshipping packages that you can learn more about at https://brandsgateway.com/pricing/ Order fees are composed of wholesale prices + shipping costs. Go back to BrandsGateway.Popular

• How to purchase a dropshipping order?

  Please refer to the guided tutorial on How to purchase a dropshipping order? If the order is being forwarded through our plugin, you need to finalize the order by paying for it. You can find your orders on your BrandsGateway Account Orders. Please note that we suggest finalizing your purchase as soon as possible since it’s rare that we restock the same item. Search our selection of unique SKUPopular

• Do you add your company name on the package or an invoice inside?

  Go back to BrandsGateway. Your customers will receive the parcel with our warehouse location and your name/company name on the shipping label. The products are packed in their original packaging and then placed into a standard box from the freighter company. The invoice is uploaded electronically. (https://storage.crisp.chat/users/helpdeskPopular

• How to avoid getting banned on Meta and Google When Dropshipping Luxury Items

  Trying not to get banned by Meta (Facebook/Instagram) or Google is never 100% avoidable. Most advertisers experience bans at some point — especially when promoting luxury or branded products. However, you can significantly reduce the risk by following the best practices below. This article covers general guidance for dropshipping luxury items sourced from BrandsGateway. Read the Advertising Policies Before Running Ads Both platforms have very strict and frequently updated rules.Popular

• How can I sell your products on Amazon/eBay?

  You can sell BrandsGateway’s products via Amazon or eBay plugin of Shopify, Shift4Shop, Wix, BigCommerce, or WooCommerce. The inventory is updated automatically and there's an automated order forwarding. We don't have an automated solution for Amazon or eBay directly. There's a CSV file that gets updated every 4 hours but there’s no order forwarding or inventory update. Go back to BrandsGateway.Popular

• How to access the Marketing Resources?

  Where to find the Marketing Materials? Note: The Marketing Resources and Premium Content are available only for signed-up dropshippers. You can find our Marketing Resources and Premium Content on your BrandsGateway Account, under the Resources field. Our dropshippers have access to the SEO and Facebook Ads Guide. We also provide a social media pics pack on Figma platform that canSome readers

• Do Amazon and eBay accept your products?

  Yes, we provide a reseller certificate that proves the authenticity of the products we sell. Amazon requires an invoice for at least 10 products per brand which we will provide for you. Please, note that 20% of our products don’t have EAN numbers, as those are older models. Go back to BrandsGateway.Some readers

• How can I cancel my subscription?

  You can cancel your subscription at any moment. Please, contact our Customer Success team by opening a Support Ticket and follow the instructions provided. *Please include the email address connected to your BrandsGateway Account and website domain name. Please, note that we don’t offer any refunds on the subscription fee. By subscribing to our dropshipping services, you agree to our Terms & Conditions (https://brandsgateway.com/terms-conditioSome readers

• Do you have a solution for custom-built websites?

  For custom-built websites, we can generate credentials for Rest API integration. For more information, you can check our REST API documentation at https://nova.shopwoo.com/api/v1/docs . If programmed by a developer, it will allow automated order forwarding and real-time inventory synchronization. Go back to BrandsGateway.Some readers

• Can I sell branded products on my website?

  Please note that we purchase the stock directly from the brands themselves or from licensed suppliers and distributors. For our signed-up dropshippers, we provide a signed and stamped Reseller Certificate for every brand listed on www.brandsgateway.com. This certificate confirms the authenticity of the products and the right to resell them. If you require a reseller certificate, you can easily create it from your BrandsGateway account by following the stepsSome readers

• Do you have integration with Shopify, Wix, Shift4Shop, BigCommerce, or WooCommerce-built websites?

  Yes, we have an automated solution - a plugin for these platforms. For more information on the integration with the platforms, please visit the link below. How can I connect my website with BrandsGateway? Go back to BrandsGateway.Few readers

• Is there a possibility for you to build my website?

  Yes, our partner company LemonDev builds Shopify stores where our collaboration resulted in the creation of 'Liv' – a Shopify theme that is part of the turnkey solution offered by LemonDev and BrandsGateway. Think of 'Liv' as your personal assistant in building an online store on Shopify, the largest eCommerce platform for hosting your online store. So, on one hand, we have BrandsGateway that synchronizes the products impoFew readers

• How to purchase a dropshipping subscription?

  If you are interested, please find our guided tutorial on How to purchase a dropshipping subscription. We offer three different subscription plans: Grow, Scale, and Enterprise. Each plan includes different features, with the most important being the product import limit, where you can choose to import 1,000, 5,000, or unlimited products, depending on the plan. You can also choose between a monthly or annual subscriptioFew readers

• How do I pay for dropship orders sent via APIs and plugins?

  There are two ways to pay for an order sent via APIs or plugins. Fro automatically forwarded orders through the plugin, you need to finalize the order by paying for it inside your BrandsGateway Account under the Orders section. How to purchase a dropshipping order? If there isn't automated order forwarding, search for the product SKU or ‘TFew readers

• Are there any examples of the websites you have built?

  You can find below our most successful dropshipper's websites built by LemonDev. https://www.thegraycrab.com/ https://poshpinnacle.com/ https://cynthiamonicacm.store/ https://theluxurycoutureroom.com/ You can schedule a Google Meeting with Daniel, the founder of LemonDev.Few readers

• Can I import all the items or select them individually?

  The product selection is managed through the Import Filters, where you can choose products based on criteria such as price range, discounts, gender, product condition, size, stock availability, categories, warehouse locations, and brands. By configuring these filters, you can import products that match your business preferences and strategy. Please note that it is not possible to select individual products manually for import. You can review BrandsGateway’s category layout (httpFew readers

• Do you provide refunds on subscriptions?

  We don't offer refunds on subscription fees. The acceptance of our Terms & Conditions implies the renouncement of the retraction right. Go back to BrandsGateway.Few readers

• In which languages is your catalog offered?

  Please note that our product catalog on the BrandsGateway platform is available only in English. However, when it comes to the integration with our application or plugin, if you import products using any of our supported plugins or integration methods, you can also select German as the language for your product titles and descriptions. We are also working on adding more languages in the future to better support our customers. In the meantime, you mayFew readers

• Do you offer personalized packaging?

  Due to the fact that we operate from multiple warehouses globally, it is unfortunately not possible for us to include personalized packaging or “Thank you” notes with the orders. Adding such custom elements could lead to delays in order processing and increase the risk of operational errors, which we aim to avoid. All products are shipped in their original brand packaging, which is then placed inside a standard carton provided by the shipping company. While there are no loFew readers

• Will I receive a tracking number for the orders?

  Once the order is prepared for shipment, the tracking number and freighter company are uploaded to the Orders section and becomes visible in your BrandsGateway account. From there, you can track the shipment and share the tracking information with your customer if needed. Please find the example below. If you have any oFew readers

• I received a payment for my order but the order status was not changed on BrandsGateway. Why?

  Our payment system is not connected to Shopify, WooCommerce, Wix, Shift4Shop, or BigCommerce, so each time there's an order in your store you'll have to access your BrandsGateway account to pay for the order in your account. How to purchase a dropshipping order? Go back to BrandsGateway.Few readers

• Can I have additional pictures of the products?

  For additional images or measurements for any product, please, contact our support team at support@brandsgateway.com. Please, note that it requires some time for the warehouse team to provide it. Go back to BrandsGateway.Few readers

• Are new arrival products automatically uploaded to my store every time they become available on BrandsGateway?

  Yes, through our integrations with Shopify, WooCommerce, Wix, Shift4Shop, or BigCommerce, new arrivals are automatically uploaded to your website. These products will appear in the appropriate categories based on the filters you have selected within our application, and the pricing will be applied according to the Profit Margin Rules (https://helpdesk.brandsgateway.com/en/article/setting-up-profit-margin-rules-Few readers

• Do you offer tutorials on uploading and selling products on Amazon/eBay?

  You can follow our Ultimate Guide to Dropshipping on Amazon and eBay Additionaly, Amazon offers a Beginner's Guide to selling on Amazon. Go back to BrandsGateway.Few readers

• How will I know when my order is shipped and its tracking number?

  Once it is paid for the order, its status changes to ‘Processing’. Once the order is 'Completed', you will receive an email confirmation. BrandsGateway doesn’t communicate with the final customer, therefore all notifications are sent to you. Additionally, in your BrandsGateway Account, under the Orders section, you can track your order status, see the tracking number, and download the invoice.Few readers

• I received an order in my store. What are the next steps?

  Once you receive an order through our plugin, it will be automatically forwarded to your BrandsGateway account. After that, you will need to finalize the order details by navigating to BrandsGateway Account → Orders → Edit Order, where you can select the shipping and payment method in order to complete the order processing. (https://storage.crisp.chat/users/helpdesk/website/-/5/f/6/6/5f66a2d0953de000/screenshot-2025-11-27-at-15Few readers

• How can I cancel an order?

  Go back to BrandsGateway. If you haven’t paid for the order yet, you can contact our customer support team at support@brandsgateway.com to cancel the order. Please note that if you have paid dor the order, and it has left the warehouse, it cannot be cancelled.Few readers

• Do you send emails to the final customer? Do you offer support services to my customers?

  No, we don’t enter in direct contact with the final customer, all the communication goes only through the dropshipper. Go back to BrandsGateway.Few readers

• Understanding the “Remove Out of Stock” feature.

  The “Remove Out of Stock” feature controls what happens to products on your store when they become unavailable in the BrandsGateway inventory. When this feature is enabled, any product that goes out of stock in our warehouse will automatically be removed from your store during the next synchronization. This helps ensure that customers only see products that are currently available for purchase. When the feature is disabled, the products will remain on your website even ifFew readers

• What are the key features of your plugin?

  Key Features of the Plugin This plugin is designed to automate your workflow, simplify product management, and give you full control over how products appear in your store. Below is a complete overview of all included features. Automatic Inventory Import All BrandsGateway products are imported into your store automatically, including: Product images Titles and descriptions Variations SKUs Quantities Tags You don’t need to upload anything manually — the plugin handles it for you.Few readers

• Can I pay for the orders in advance?

  We are working towards implementing advanced payments, however, for the time being, the payment is done per order. You can find the 'Orders' section under your BrandsGateway's Account. Go back to BrandsGateway.Few readers

• Are out-of-stock products automatically adjusted to my site every time they became unavailable on BrandsGateway?

  Yes, our key feature with our Shopify, Wix, Shift4Shop, WooCommerce, and BigCommerce plugin is that it offers real-time inventory synchronization. Minimizing the risk of selling out-of-stock goods. Go back to BrandsGateway.Few readers

• How to start selling your products on my website?

  To start selling our products to your website, it is necessary to purchase a dropshipping subscription. We offer 3 different Subscription Packages. Once subscribed, you will receive our plugin/app along with instructions on how to install it. Feel free to reach out to our support team at support@brandsgateway.com with any questions. Go back to BrandsGateway.Few readers

• Do you offer help with running Google or Facebook Ads campaigns?

  No, we don’t participate in setting and running such campaigns. Go back to BrandsGateway.Few readers

• Can I have several stores with one active subscription?

  With one subscription you can connect only one store. However, we provide additional discounts for multiple stores. Go back to BrandsGateway.Few readers

• Do you have examples of your dropshippers websites?

  We can’t share this information for privacy reasons, however, you can read our Customer's Success Stories. Go back to BrandsGateway.Few readers

• Is there any contract for a subscription?

  No, there’s no contract to sign, however, starting your dropshipping business with us, intends to accepting our Terms & Conditions. Go back to BrandsGateway.Few readers

• Setting up Profit Margin Rules

  Please find the Profit Margin Rules video tutorial, which provides a step-by-step guide on how to set up the desired profit margins for your products. This tutorial will walk you through the process of configuring the pricing rules, allowing you to automatically calculate the profits you aim to generate on each product based on your markup preferences. By following the instructions in the video, you can ensure that your pricing aligns with your business goals while maintaining competitive rFew readers

• Can I integrate multiple websites with one subscription?

  No, with one BrandsGateway subscription, you can integrate and manage only one website. Each subscription is tied to a single domain or platform integration, ensuring the proper synchronization of products, inventory, and orders for that specific website. For any further questions or assistance with managing your subscription, feel free to contact our customer support team at support@brandsgateway.com. We're here to help!Few readers

• How to Generate Your Reseller’s Certificate

  To generate a Reseller’s Certificate, you must have an active dropshipping subscription. Steps to Generate the Certificate Log in to your BrandsGateway Dashboard Navigate to Resources → Reseller’s Certificate Or access it directly here: https://app.brandsgateway.com/materials/?tab=reseller-certificate Review and make sure that your business details are correct, as these will appear on the certFew readers

• How to apply a Coupon Code in our BrandsGateway App on Shopify

  To apply a coupon code to your subscription, please follow the steps below. You can refer to the images in this guide for visual support. Steps Go to BrandsGateway App → Settings → Billing Info Agree to the Terms and Conditions Click “Have a coupon”, enter the coupon code provided (for this example, I will use UGF9HDSQJY5PL4P), and click Apply Select the desired plan ⚠️ Important Before clicking Upgrade, please make sure that: The coupon coFew readers

• How to Get Approved on Google Merchant Center & Meta When Selling Branded Products

  This article explains the most common approval requirements for selling branded or luxury products on Google Merchant Center and Meta (Facebook & Instagram). Both platforms review stores to ensure they are legitimate, transparent, and safe for users. Most rejections are caused by trust or consistency issues rather than the products themselves. Below is what you need to check before submitting your store for review. Business identity must be clear and verifiable Your website must clearlFew readers

• Explanation of the ''New Products as Draft'' feature.

  The “New Products as Draft” feature allows you to review products before they become visible on your store. When this option is enabled, every new product imported from BrandsGateway will appear in your Shopify store as “Draft” instead of being published automatically. This means the product will not be visible to customers until you manually change its status from Draft to Active. This feature is useful if you want to: Review new products before publishing them SeleFew readers